Avast Will Not Install

Avast Free Antivirus / Premium Security
1

06.11.2011 01:00:37 general: Started: 06.11.2011, 01:00:37
06.11.2011 01:00:37 general: Running setup_ais-509 (1289)
06.11.2011 01:00:37 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.11.2011 01:00:37 system: Memory: 20% load. Phys:1664736/2087304K free, Page:3793488/4028260K free, Virt:2066872/2097024K free
06.11.2011 01:00:37 system: Computer WinName: MATT-42A899CB46
06.11.2011 01:00:37 system: Windows Net User: MATT-42A899CB46\MATT
06.11.2011 01:00:37 general: Cmdline: /sfx /sfxstorage “H:\WINDOWS.0\system32\config\SYSTEM~1\LOCALS~1\Temp_av_sfx.tm~a02976” /cookie “cnet201144” /brandcode “A” /srcpath "H:\WINDOWS.0\system32\config\SYSTEM~1\MY

First time installing.

2

welcome to the forum aka10

have you removed the previous antivirus program that was installed on your computer before you try to install avast?
which was that program Norton?

if so download the uninstall tool from nortons homepage and run it. sometimes it leaves files behind after you uninstall it.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

good luck.

3

Uninstall tools for other AV’s here http://thewebatom.net/uninstallers/security-software/

4

There are no other antivirus software installed and I have never installed avast before, I am trying to install avast on a new hard drive that I installed windows xp on.

5

I see Cnet in that log, so I’m guessing you were using the stub installer from Cnet?

Try this instead>>http://files.avast.com/iavs5x/setup_ais.exe

6

"H:\WINDOWS.0" What is this folder? ???

7

09.11.2011 16:29:18 general: Started: 09.11.2011, 16:29:18
09.11.2011 16:29:18 general: Running setup_ais-509 (1289)
09.11.2011 16:29:18 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
09.11.2011 16:29:18 system: Memory: 22% load. Phys:1624748/2087304K free, Page:3832756/4028260K free, Virt:2066872/2097024K free
09.11.2011 16:29:18 system: Computer WinName: MATT-42A899CB46
09.11.2011 16:29:18 system: Windows Net User: MATT-42A899CB46\MATT
09.11.2011 16:29:18 general: Cmdline: /sfx /sfxstorage “H:\WINDOWS.0\system32\config\SYSTEM~1\LOCALS~1\Temp_av_sfx.tm~a20756” /GetEdition:is /srcpath “H:\WINDOWS.0\system32\config\SYSTEM~1\MYDOCU~1\DOWNLO~1” /sfx

Still cannot get it to install. H:\WINDOWS.0\ is all the Windows files

8

Do you mean that H:\WINDOWS.0\ is where Windows was installed (windir variable)? Or that is the “source” of your Windows installation, where the original files were located so to install Windows in the “windir” path (for example, instead of installing directly from optical media)?