I updated (or reinstalled) my Avast antivirus this weekend. The deep scan detected two rootkits affecting some Java files. I decided to let Avast delete the two rootkits.

I have allowed the program to reboot my system and run a boot-time scan, twice, as it requests. However, when I rescan, Avast claims the two rootkits are still in the Sandbox, and in order to complete their removal, I have to allow a boot-time scan!

What am I doing wrong (if anything)? TDSS Killer did not find the purported rootkits.

Any advice is welcome. Thanks.

As they are in the sandbox that is a protected area… Just reset the sandbox

How do I do that? I have the free version and the Sandbox listing is grayed out.

What version of Avast are you running 8 or 2014 ?

I am running version 2014.9. Any help is appreciated.