I just turned on my computer a few hours ago and I got a message that Avast updated. Then, a little while later I got a message from windows security that Avast was turned off. I clicked on the avast icon and it is saying that Avast is on. It said that a new update was available so I clicked on it to update. Well, it tried to for a few seconds and it says the package is broken and there is an error. It will not update and when I click on things like the real time shields I get the main page but there are no shields displayed on the page. It is blank. What is going on??? I am freaking out because I work from home and have to have good antivirus. I have had avast for 10 months with no problems. It will not update, says it is on, looks different, and windows says that it is off?? I am not very computer literate lol! So, if you post a response, please do it in a way that I can understand! Thanks so much!
I’m assuming you mean that Avast updated the virus definitions.
It sounds like you upgraded to a different program version of Avast here.
- What product are you using? Free/Pro/AIS?
- What version did you have, and what do you have installed now?
- What is your OS?
- Did you reboot since the upgrade?
- Have you tried an Avast Repair:
XP Users:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.
Vista & Win7 Users:
- Control Panel
- Programs & Features
- Uninstall a Program > Select Avast Antivirus
- Click the Change/Remove button and scroll down to Repair
- Click Next and follow.
- Reboot.
Hi mate
Sorry I can’t help a great deal because I’m just as like you when it comes to this type of thing but just wanted to let you know I too and it seems many others are having the same problem as yourself. This link is a feed I started the other day trying to resolve the problem so it may be worth keeping an eye on this thread for now.
http://forum.avast.com/index.php?topic=100328.0
Cheers
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