Avast will not update or start its services

Viruses and worms
1

Help! At one point, Avast found that I had the Win32: Malware-gen virus. Avast removed the virus a few weeks ago. Recently, I noticed that Avast is open, but says that the service is not running and will not download any updates. I have attached logs for MAMB, SASW, OTL. I will post the aswMBR and HJT file next.

2

HJT and aswMBR logs.

3

See if a repair of avast solves it.
Control panel > software > avast > add/remove > select repair

Your system is infected with Sendori en Conduit malware.

4

Let me know how the computer is behaving after this

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
SRV - [2014/01/23 18:12:52 | 000,091,936 | ---- | M] (PureLeads) [Auto | Running] -- C:\Program Files (x86)\PureLeads\PureLeadsSvc.exe -- (PlsvcV1)
SRV - [2014/01/23 18:12:50 | 003,690,784 | ---- | M] (Sendori) [Auto | Running] -- C:\Program Files (x86)\PureLeads\plsapp.exe -- (plsapp)
SRV - [2014/01/23 18:12:50 | 000,024,352 | ---- | M] (sendori) [Auto | Running] -- C:\Program Files (x86)\PureLeads\PureLeads.Service.exe -- (PlsvcV2)
IE - HKLM\..\URLSearchHook: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll (Conduit Ltd.)
IE - HKCU\..\SearchScopes,DefaultScope = {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
IE - HKCU\..\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}: "URL" = http://search.conduit.com/Results.aspx?ctid=CT3324790&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=4&UP=SP8A4098D7-8C3A-4995-8784-C19FF5BCAE23&q={searchTerms}&SSPV=
[2013/09/22 21:01:11 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jason\AppData\Roaming\Mozilla\Firefox\Profiles\730sxb9j.default\extensions\{70dd86e8-b5bc-4e4a-9d5c-b6234c24323c}
[2014/02/13 18:41:32 | 000,000,000 | ---D | M] (SySaver) -- C:\Program Files (x86)\Mozilla Firefox\extensions\ecyoivyyjrojzoyplneg@nrbkkafymvigofepbi.org
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Freecorder Toolbar) - {1392B8D2-5C05-419F-A8F6-B9F15A596612} - C:\Program Files (x86)\Freecorder\prxtbFre0.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (Vuze Remote Toolbar) - {BA14329E-9550-4989-B3F2-9732E92D17CC} - C:\Program Files (x86)\Vuze_Remote\prxtbVuz0.dll (Conduit Ltd.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [PureLeads Tray] C:\Program Files (x86)\PureLeads\PureLeadsTray.exe (PureLeads)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000001 - C:\Windows\SysNative\plsapp64.dll (Sendori)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000002 - C:\Windows\SysNative\plsapp64.dll (Sendori)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000003 - C:\Windows\SysNative\plsapp64.dll (Sendori)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000004 - C:\Windows\SysNative\plsapp64.dll (Sendori)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000016 - C:\Windows\SysNative\plsapp64.dll (Sendori)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\Windows\SysWow64\plsapp.dll (Sendori)
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\Windows\SysWow64\plsapp.dll (Sendori)
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\Windows\SysWow64\plsapp.dll (Sendori)
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\Windows\SysWow64\plsapp.dll (Sendori)
O10 - Protocol_Catalog9\Catalog_Entries\000000000016 - C:\Windows\SysWow64\plsapp.dll (Sendori)
[2014/02/19 15:52:42 | 000,439,296 | ---- | C] (Sendori) -- C:\Windows\SysNative\plsapp64.dll
[2014/02/19 15:52:40 | 000,354,592 | ---- | C] (Sendori) -- C:\Windows\SysWow64\plsapp.dll
[2014/02/19 15:52:35 | 000,000,000 | ---D | C] -- C:\ProgramData\PureLeads
[2014/02/19 15:52:27 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\PureLeads
[2014/02/19 15:51:42 | 000,000,000 | ---D | C] -- C:\Users\Jason\AppData\Local\SearchProtect

:Files
ipconfig /flushdns /c
ipconfig /release /c
ipconfig /renew /c
netsh winsock reset /c
netsh advfirewall reset /c

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

5

Ran the OTL fix and here is the quick scan log afterwards. I will run adw cleaner now and post the log.

6

Here is the adw cleaner log file

7

Could you now try an update please

If it fails then download and run the update package from here http://www.avast.com/en-gb/download-update

8

Essexboy thank you very much for your help! Avast is running again and updating. You’re Awesome! :smiley:

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Now give him a (chocolate) cookie ;D

10

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave: