I am having trouble getting avast to do an auto shutdown after a scheduled scan. If the screen saver is active nothing happens. If the screen saver is off the shutdown will start but hangs at the “Saving user settings” screen. I have tried it with the “silent” mode on and off with no change.
I read another post about a fix coming for this problem that was dated in April. The problem still exists in the version I download a few days ago.
This is using the Windows XP 32bit version
Any ideas? I have also use the Avira anti virus software and it has always been able to do a complete shutdown.
Ummm…do you use them both on the same machine?
If you do, that is the first thing I would think of as your problem.
No, not on at the same time. I had avira on it with the scheduled shutdown working fine. I then uninstalled avira and put Avast on it. I don’t get why a simple shutdown command would work fine with one program but not another.
Does the lack of responses mean that everyone else has the scheduled shutdown working?
Well, I for one have not done a manual scan in some time, I just let Avast! do its on-access thing and leave it at that. But just to test it I scheduled a Quick Scan w/ shut down when finished option enabled, and it worked for me.
You could possibly have remnants of Avira that are causing some type of conflict. If you uninstalled it normally via add/remove programs, you may wish to run their companies uninstall tool>>http://www.avira.com/en/support-download-avira-antivir-removal-tool
Could you try it again with the screen saver active?
When the screen saver is active nothing happens for me. With it not active the shutdown will start but hang at the “saving settings” screen.
You could possibly have remnants of Avira that are causing some type of conflict. If you uninstalled it normally via add/remove programs, you may wish to run their companies uninstall tool>>http://www.avira.com/en/support-download-avira-antivir-removal-tool
That removal link is for removing viruses, not the Avira program itself. I will try it anyway.
If it won’t help and the problem is still reproducible… would you be able (and willing) to create and upload a full memory dump, taken at the moment the system freezes at the shutdown screen?
The description on how to do that is here:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
(Note: you’d need to have a PS/2 keyboard for that, USB keyboard wouldn’t work.)
I will give that a try. What about it just ignoring the scheduled shutdown while the screen saver has powered down the monitor? When I take it out of screen saver everything works fine. The shutdown command has just been ignored.
I have tried several things and I am still stuck. It won’t do the power down. When I shut down windows normally I am able to use the shut down option and it will go all the way to powering down the pc. This tells me that the bios APM settings are set correctly and it is able to power down through software. As I said before the anti virus program Avira was also able to do an auto power down after a scheduled scan. Now when I try to do an auto shutdown after a scheduled scan with Avast it will stop at the “it is now safe to shut off your computer screen”. It seems to be able to complete the software side of a shutdown. For some reason it is unable to send the power down command to the pc. I have read the microsoft suggestions for power down problems but they seem to be geared to that feature never working. I tried them anyway but since this works every other way but with Avast I think the conflict is specific to the Avast software.
any ideas?
What about the dump?
I am unable to do the memory dump because at the point it stops the keyboard has become inactive. Normally when the “num lock”, “caps lock”, or “scroll lock” buttons are pressed their corresponding lights on the keyboard will light up. At the stage where the shut down stops nothing will light up. The keyboard is dead at that point.
It is able to get to the windows screen that has the windows logo and the line, “It is now safe to shut off your computer.”. So the SHUTDOWN process works fine it will just not initiate the POWER DOWN process of powering down the hardware. It is behaving as if a shutdown has been initiated on hardware that does not support a power down through software. I am able to power down everything using the windows shut down option and other programs have been able to do it as well, just not avast.
I have updated to the most recent avast version and this will happen weather the screen saver has shut off the monitor or has not.
I was able to do a memory dump after all. Avast stops at “saving your settings” during an avast initiated shutdown after a scheduled scan.
The dump file is BrianappjMEMdmp
@Brianappj,
Reading the topic, I am not sure if you were successful in running the correspondent Uninstall tool of your previous AV software (NOT Avast).
Please choose the adequate tool from http://thewebatom.net/uninstallers/security-software/, boot into Windows Safe Mode (so to avoid any interferences) and run the Uninstall tool of your previous AV software.
Additionally, may I suggest temporarily canceling any power saving function? Just for you to test, and only after you ran the adequate Uninstall tool of your previous AV software, set your system to no power saving at all and cancel any screen saver (“no screen saver”) and also NO HDD and display shutdowns/power downs/power savers/power offs.
Use full power and if you are using a laptop/notebook or similar, connect the power AC cable (not just the battery.
You may go beyond that and temporarily cancel the APM in your BIOS too.
Under these circumstances, schedule the quick scan and shutdown. Are you successful? Is the system completely shutting down?
Of course, I am suggesting this method only as a test.