Avast won't install

Avast Free Antivirus / Premium Security
1

So the friend of mine got infected by nasty file infector-Sality.
So because I know Sality is impossible to clean when windows is active,I decided to format her system partition.
When format was completed I downloaded avast and ran the setup.
Everything seemed to be normal but in the end of the installation I got a screen which said : “There was an error while completing setup process”. I ran aswclear in safe mode, then I tried to install avast again… I got the same error…
Here is the finish of the setup log…

20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup.ovr 
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup_ais-592.vpx 
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_32-73f.vpx 
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_win32-753.vpx 
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\winsys-5.vpx 
20.04.201221:31:44package:Transferred: files 0, bytes 0, time 1703 ms 
20.04.201221:31:44package:Retries: total 0, files 0, servers 1 
20.04.201221:31:44general:GetLicNumber: LoadLibrary( C:\Program Files\AVAST Software\Avast\ashBase.dll ) return value: 0x00000000 
20.04.201221:31:44general:Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded 
20.04.201221:31:44general:DldSrc set to inet 
20.04.201221:31:44general:Server definition(s) loaded for 'main': 245 (maintenance:0) 
20.04.201221:31:44general:SelectCurrent: selected server 'Download318 AVAST5 Server' from 'main' 
20.04.201221:31:44internet:SYNCER: Type: use IE settings 
20.04.201221:31:44internet:SYNCER: Auth: another authentication, use WinInet 
20.04.201221:31:45internet:Sending stats 'http://stats7.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204 
20.04.201221:31:45file:NeedReboot=false 
20.04.201221:31:45general:Return code: 0x000036B1 [This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.] 
20.04.201221:31:45general:Stopped: 20.04.2012, 21:31:45

Please answer ASAP.

2

not sure if this help…but did the OS have latest service pack and fully updated before you installed ?

3

OS is Windows XP SP3

4
  • Which avast!..?? (Free/Pro/IS)
  • Other security related software installed…??
5

We have seen this error before “Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded.”

It could well be a problem with a missing Visual C++ 2008 Distribution pack, try downloading and installing this:
You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update

6

Thanks. Worked perfectly :slight_smile:

7

You’re welcome.