Avast won't remove win32:pup-gen..why?

Viruses and worms
1

Avast detects this PUP everytime I scan (boot time scan), but says it cannot remove it. Why?

2

hey and welcome to the forum. if you need help please follow this guide and attach the logs from malwarebytes,first plus additional log.

https://forum.avast.com/index.php?topic=53253.0

a malware expert will help you from there

good luck

3

Hi,

We will preform the system analysis and using the FRST/GMER logs I shall target the malware itself or adware in your case.

Please download Farbar Recovery Scan Tool (
http://www.mcshield.net/personal/magna86/Images/FRST_canned.png
) by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

.

Please download GMER, the RootKit Detector tool from the link below and save it to your Desktop:

Gmer download link
Note: file will be random named

Double-clicking to run GMER.

[*]Wait for initial scan to finish - if there is any query, click No;
[*]Click [ Scan ] button and wait until the full scan is complete;
[*]Click [ Save … ]- save the report to the Desktop (named ARK );

[*]Then click the >>> button and select Autostart card;
[*]Click [ Scan ] button;
[*] After quick scan, click Copy button;
[*]Open notepad and Paste text. Save report to the Desktop (named autostart )

Attach here both Gmer logreports. (ARK.txt and autostart.txt)

4

It may depend on where it is located … you don’t say
Anyway, magna86 will fix it for you. :wink: