My wife’s laptop recently started acting wonky… Evidently she has a virus involving Rootkit. Avast! will not let me remove the Rootkit. On further examination, her Avast! is a few updates behind. She as 2014.9.0.2008 The updater will not run… I tried downloading and running the latest update and I get a “There was an error while changing the product configuration.” Error message.

Any advice? Tips? Help?

Thanks!

Photius

Follow this guide: https://forum.avast.com/index.php?topic=53253.0
and someone should come to help you.

Thank you RevolutionSphere!