Avast won't update

Avast Free Antivirus / Premium Security
1

Hello

I have a problem about updating avast

I’m trying to update it but it says like this:
“The system cannot find the file specified”

Any solutions? Thanks !

( I’m using Windows 7 Professional 32-bit)

2

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

You can enable debug logging in avast Settings\Maintenance and then post the correspondent log file
C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\Log\Logging.log
or
C:\Users\All Users\Alwil Software\Avast5\log\Logging.log

3

here is the setup log:

15:09:06 min/gen Started: 27.08.2010, 15:09:06
15:09:06 min/gen Running setup_ais-252 (594)
15:09:06 nrm/sys Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
15:09:06 nrm/sys Memory: 36% load. Phys:1329148/2095608K free, Page:4194303/4194303K free, Virt:2053344/2097024K free
15:09:06 vrb/sys Computer WinName: KYLE-PC
15:09:06 min/sys Windows Net User: SYSTEM
15:09:06 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “10”
15:09:06 vrb/gen DldSrc set to inet
15:09:06 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
15:09:06 min/gen Old version: 252 (594)
15:09:06 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:09:06 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a01408 (51011M free)
15:09:06 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:09:06 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:06 vrb/sys Computer DnsName: Kyle-PC
15:09:06 vrb/sys Computer Ip Addr: 192.168.1.109
15:09:06 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (51011M free)
15:09:06 nrm/int SYNCER: Type: no proxy
15:09:06 nrm/int SYNCER: Auth: no authentication
15:09:06 vrb/pkg Part prg_ais-252 is installed
15:09:06 vrb/pkg Part vps_win32-10082700 is installed
15:09:07 vrb/pkg Part setup_ais-252 is installed
15:09:07 vrb/pkg Part jrog-a7 is installed
15:09:07 vrb/pkg Part jrog2-7 is installed
15:09:07 vrb/gen LoadState: Edition=1
15:09:07 min/gen Old version: 252 (594)
15:09:07 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
15:09:07 min/gen GUID: 792e0396-e1f4-4b27-a61c-3750f5f1079c
15:09:08 nrm/gen Server definition(s) loaded for ‘main’: 370 (maintenance:0)
15:09:08 nrm/gen SelectCurrent: selected server ‘Download664 AVAST5 Server’ from ‘main’
15:09:08 nrm/int SYNCER: Type: no proxy
15:09:08 nrm/int SYNCER: Auth: no authentication
15:09:08 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:08 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:08 nrm/int HttpGetWinsock(http://70.85.96.178/iavs5x/servers.def.vpx)
15:09:09 nrm/int Used server: http://70.85.96.178/iavs5x
15:09:09 min/fil GetFileWithRetry: servers.def.vpx downloaded .
15:09:09 min/fil GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP_asw_aisI.tm~a01408\onefile
15:09:09 min/pkg Download servers.def, servers.def.vpx failed with error 0x00000002.
15:09:09 nrm/int HttpGetWinsock(http://70.85.96.178/iavs5x/servers.def)
15:09:11 nrm/int Used server: http://70.85.96.178/iavs5x
15:09:11 min/fil GetFileWithRetry: servers.def downloaded .
15:09:11 min/fil GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP_asw_aisI.tm~a01408\onefile
15:09:11 min/pkg Tried to download servers.def but failed with error 0x00000002.
15:09:11 min/pkg LoadAllDefs failed 0x00000002
15:09:11 min/gen Error:The system cannot find the file specified.
15:09:11 nrm/pkg Transferred: files 2, bytes 0, time 2808 ms
15:09:11 nrm/pkg Retries: total 0, files 0, servers 1
15:09:11 min/gen szKey: C05627304H1200A0212
15:09:12 vrb/int Sending stats ‘http://70.85.96.178/cgi-bin/iavs4stats.cgi’: 00000000 204
15:09:12 vrb/fil NeedReboot=false
15:09:12 min/gen Return code: 0x00000002 [The system cannot find the file specified.]
15:09:12 min/gen Stopped: 27.08.2010, 15:09:12

15:09:16 min/gen Started: 27.08.2010, 15:09:16
15:09:16 min/gen Running setup_ais-252 (594)
15:09:16 nrm/sys Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
15:09:16 nrm/sys Memory: 36% load. Phys:1333880/2095608K free, Page:4194303/4194303K free, Virt:2053344/2097024K free
15:09:16 vrb/sys Computer WinName: KYLE-PC
15:09:16 min/sys Windows Net User: SYSTEM
15:09:16 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “10”
15:09:16 vrb/gen DldSrc set to inet
15:09:16 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
15:09:16 min/gen Old version: 252 (594)
15:09:16 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:09:16 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a03920 (51011M free)
15:09:16 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:09:16 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:16 vrb/sys Computer DnsName: Kyle-PC
15:09:16 vrb/sys Computer Ip Addr: 192.168.1.109
15:09:16 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (51011M free)
15:09:16 nrm/int SYNCER: Type: no proxy
15:09:16 nrm/int SYNCER: Auth: no authentication
15:09:16 vrb/pkg Part prg_ais-252 is installed
15:09:16 vrb/pkg Part vps_win32-10082700 is installed
15:09:16 vrb/pkg Part setup_ais-252 is installed
15:09:16 vrb/pkg Part jrog-a7 is installed
15:09:16 vrb/pkg Part jrog2-7 is installed
15:09:16 vrb/gen LoadState: Edition=1
15:09:16 min/gen Old version: 252 (594)
15:09:16 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
15:09:16 min/gen GUID: 792e0396-e1f4-4b27-a61c-3750f5f1079c
15:09:17 nrm/gen Server definition(s) loaded for ‘main’: 370 (maintenance:0)
15:09:17 nrm/gen SelectCurrent: selected server ‘Download797 AVAST5 Server’ from ‘main’
15:09:17 nrm/int SYNCER: Type: no proxy
15:09:17 nrm/int SYNCER: Auth: no authentication
15:09:17 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:09:17 nrm/int SYNCER: Agent=Syncer/5.00 (ais-594;p)
15:09:17 nrm/int HttpGetWinsock(http://download797.avast.com/iavs5x/servers.def.vpx)
15:09:18 nrm/int Used server: http://download797.avast.com/iavs5x
15:09:18 min/fil GetFileWithRetry: servers.def.vpx downloaded .
15:09:18 min/fil GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP_asw_aisI.tm~a03920\onefile
15:09:18 min/pkg Download servers.def, servers.def.vpx failed with error 0x00000002.
15:09:18 nrm/int HttpGetWinsock(http://download797.avast.com/iavs5x/servers.def)
15:09:19 nrm/int Used server: http://download797.avast.com/iavs5x
15:09:19 min/fil GetFileWithRetry: servers.def downloaded .
15:09:19 min/fil GetNewerStampedFile:buf.st_size == 0 on C:\Windows\TEMP_asw_aisI.tm~a03920\onefile
15:09:19 min/pkg Tried to download servers.def but failed with error 0x00000002.
15:09:19 min/pkg LoadAllDefs failed 0x00000002
15:09:19 min/gen Error:The system cannot find the file specified.
15:09:19 nrm/pkg Transferred: files 2, bytes 0, time 1528 ms
15:09:19 nrm/pkg Retries: total 0, files 0, servers 1
15:09:19 min/gen szKey: C05627304H1200A0212
15:09:19 vrb/int Sending stats ‘http://download797.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
15:09:19 vrb/fil NeedReboot=false
15:09:19 min/gen Return code: 0x00000002 [The system cannot find the file specified.]
15:09:19 min/gen Stopped: 27.08.2010, 15:09:19

4

0x00000002 (2) is a file system error and means “The system cannot find the file specified.” So there is something wrong with your avast installation. A suggest a new one from the scratch.

5

Here are detailed instructions for an uninstall of Avast and CLEAN install:

  1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
    Free – http://files.avast.com/iavs5x/setup_av_free.exe
    Pro – http://files.avast.com/iavs5x/setup_av_pro.exe
    AIS – http://files.avast.com/iavs5x/setup_ais.exe
  2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
  3. Disconnect from the Internet at this time.
  4. Uninstall Avast through “Add/Remove Programs” through Control Panel if possible.
  5. Boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
  6. Reboot.
  7. Install the newest version of Avast and reboot.
  8. Get Internet access and update Avast definitions.
  9. Register your copy or add the license key for Free, Pro, or AIS.

Please let us know if this resolves your problem. Thank you. :slight_smile: