After the Avast Pro trial period ran out I was offered the option to re-install the Free version. I Did.
After uninstalling the Pro, I reinstalled the Free vers and it now states “You are unprotected” in a big red banner in the Avast status page. Clicking the “Resolve All” button just hangs. Trying to uninstall is unsuccessful with the message :FATAL ERROR: current avast! installer is not trusted by avast!
I have tried the following tasks to correct this.
Downloading Avastclear.exe and running it from Safemode. Then reinstall Avast full download. Same problem.
Downloading Avastclear.exe and running it from Safemode. Then reinstall Avast Online install. Same problem.
Downloading Avastclear.exe and running it from Safemode. Then reinstall Avast full download AND reg with new name and new email address. Same problem.
uninstalled Malwarebytes and Spybot. Then repeated step 1. Same problem.
Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
Eddy,
Thanks for the response. I followed EACH STEP 1 through 7. Nothing changed. Still says " YOU ARE UNPROTECTED!"
Note: Immediately after the initial install it was normal and Avast was running correctly. Only after the reboot does it say “YOU ARE UNPROTECTED!” and now crashes when trying to correct it by clicking the RESOLVE ALL button.
To Eddy and Essexboy,
First, thanks for your help, I really appreciate it!!
Eddy, as you can see, it’s Avast saying I’m unprotected. And it’s not just that, clicking on various functions of Avast brings up an Avast error message of various types. And… trying to uninstall it from Add/Remove progs brings up the error in the 2nc pic stating Untrusted Installer.
Essexboy, I did a lot of forum searching and reading before ever posting for help. Back up on my first post in this thread, my STEP 4 was to remove Malwarebytes, Spybot and Soluto, then go Safemode, Avastclear, then reboot and reinstall Avast. Same problem as pictured here.
Any other thoughts on how I can solve this?
Thanks,
Rob
Hmmm… I’ve attached pics of screen grabs but they are not showing up in the PREVIEW. Hope they show up in the post.
Essexboy, how about blowing Avast away with FarBar FRST, some manual cleanup, and then new/clean install ?
I don’t know why but I’m still wondering if there is Malware on the PC ?
After FRST maybe some checking with MBAM scan ?
I’m thinking of trying a System Restore to back when it was working and changing the clock to match that date. Then uninstall it before the TRIAL runs out. Then re-install.
To Eddy and Essexboy,
Thanks for the help. Greatly appreciate it.
I have resolved the issue… but never REALLY solved the problem. From everything that I’ve went through in the past few days I am most certain Avast has a coding error that needs to be corrected.
Main Issue. (Avast crashes and will not uninstall after a TRIAL version expires)
Something gets corrupted and even installing a license key does not solve it. (I’ve read several other posts on this topic and no one had a solution)
I “resolved” the issue by doing a system restore to a time before the trial expired (changing the system clock to that time also) then inserting a license key to upgrade to a full version. Then updating my clock to the current time. Finally Avast is working and my system is back to normal.