Avasti may be affecting my file backup program

Avast Free Antivirus / Premium Security
1

Just signed up to Avasti.

I then received an email from my file backup service, Mozy, saying they had an error in trying to back up my files.

They said "some anti-virus activities might see Mozy watching all file activity and think that is suspicious. If you find this error keeps coming back, make sure Mozy is added to your anti-virus software’s list of allowed programs. "

How do I add Mozy to my list of allowed programs?

Thanks.

2

Sorry to bump this, but can anyone help me with this? Thanks.

3

I have both avast! and Mozy and they’re pretty happy together. Whar problem are you experiencing?

4

It can’t complete the Mozy backup…the Error Note asks me to “ensure your security software is set to trust, allow, or ignore MozyHome”

I don’t know how to do that.

5

Update the Advanced tab of Mozy options. You can select them all.

6

I don’t understand…the Mozy error message asks me to adjust my anti virus software to allow Mozy.
So the adjustment will be to Avant, not to Mozy.

7

There is three grayed out options in that page that allows support for open files. Without them, you could have problems.
I would never disable the antivirus for nothing… Mozy should work and the antivirus is not blocking files to be backuped.
If you open the Mozy log (history), which are the files being listed as errors.

8

Thanks. I checked off the 3 boxes you referred to…I’ll see how it goes next time Mozy tried to back up my files.

9

Okay. I checked off those boxes and tried to run Mozy backup. It failed and I got this Error Message:

FilterError0

[i] This is generally caused by security software (such as anti virus) disabling the MozyHome file filter. In some cases, it disables the needed files. In other cases, it deletes the file altogether. Whatever the case, it disables MozyHome until it is reinstalled. Simply disabling the anti virus or other security software is not enough to stop the error from occurring. MozyHome is broken by the other software and must be fixed before it will run.

Please note that even if you previously had the security software and MozyHome both working together for some time, this is still the case. Most security software has regular updates. Anti virus in particular has updates anywhere from every day to every week. These updates can cause the software to begin flagging MozyHome as malicious software.[/i]
10

I would really appreciate it someone could help me out here. Thanks