After the last update (17.2.2288 (build 17.2.3419.0)) my computer continues to lock up as avBugReport.exe sucks up every bit of available CPU power. I am on an older machine, so it doesn’t even require me to be running resource-intensive programs (like virtual worlds or graphic editing) - I can have open a browser and be playing solitaire, and all of a sudden my cursor pauses then JUMPS then sticks then JUMPS etc.
(It actually started with the update prior to the current one. I installed the new one before posting here in the hopes that the update would fix things. It DIDN’T.)
When this happens, it gives me grief for anywhere from 5 to 10 minutes, then repeats at least once. I walked away for over 20 minutes this evening, and it was still causing me problems when I returned.
This is terribly aggravating. Is there a setting I can adjust to get rid of this almost malware behavior? Something I can turn off?
I’m running Windows Vista (yeah, I said it’s an older machine).
I have the same problem, and - as far as I can tell - it begun in February 2017, around update 17.1.2286 or so.
I have Windows 7 64-bit Home Premium, and avBugReport.exe randomly takes over one of two CPU cores (resulting in +50% CPU usage spikes), which results in mouse jittering and freezing or video playback getting distorted. This occurs, as far as I can tell, randomly, but at least 2 times per session.
This behaviour persisted even after I uninstalled Avast, run Avast Uninstall Utility and installed Avast from freshly downloaded installer, on or shortly before 4th March 2017 (with PC restart between each step, of course).
I’m less worried about the irritating occasional CPU spike and more worried about safety - I can’t tell whether that’s a new scheduled checkup or if there are uncaught exceptions flying loose and wrecking havocs in security module(s).
(I’ve tried posting a support ticket with an avastSupport.exe file attached, but since I’m using Free Hippie Edition, I was first told to go away, and then I got “please post your paid license, some screenshots and try doing a Uninstall/Repair”.)
For what’s it worth, I have tried to repair Avast (as of 17.2.2288, build 17.1.3394.46) via uninstaller’s Uninstall/Repair functionality - and that didn’t help either.
Today, when I was running Windows Update, avbugreport.exe showed up and hogged a whole CPU core several times over a span of several minutes, which - coupled with Windows Update running and avast scanning incoming WUpd - froze my PC several times. I believe I had version 17.1.3394.46, build 17.1.3394.46 during that, although I didn’t double check.
So, after rebooting PC, I have done another clean reinstall by doing the following:
rebooted Windows (in safe mode) and unistalled avast via Control Panel
rebooted Windows (in safe mode) and ran avastclear.exe
rebooted Windows (in normal mode, with Ethernet plugged out) and ran the offline installer
waited until it appeared to finish - after the installation ended, there were no special prompts, avast just showed the regular main window and didn’t even ask for a reboot
I plugged in the Ehternet cable and immediately updated virus definitions
I clicked an activation button on the main screen - I got a screen asking me to choose between the Free and Premium version, I chose free; however, I didn’t get any prompts asking for avast credentials or even e-mail, which I roughly recall used to do in older versions[/ol]
Two things to note:
before the reinstall, avast’s directory was “C:\Program Files\avast software”, and after the reinstall it changed to “C:\Program Files\AVAST Software”
the countdown bar in the Subscription tab in options seems bugged (see this image)
I’ll report in about two weeks whether this solved the problem or not.
