:-\I have an infection on my computer that I recently got called Win 32:"Evo-gen Susp. After trying every scan I thought would remove it to include Avast, I call tech support at Avast. I got a guy there by the name of Jorge Cash who must be the worst tech person you every saw. First of all he racked me over the colds for not keeping me computer up… That was a lie because I take care of my computer like it was a brand new baby. The next think I got from this tech. was that he told me that I had a virus. I knew that. He then began to accuse me of introducing the virus to my own computer. Where did it come from? How did it get there? On and on. He then told me that he could not help me but it would cost me $179.00 to have a tech support specialist above him get rid of the virus. There was no guarantee to that. I have never been so shocked in all my life. I though Avast was better than that. I did not expect to get hijacked I expected help. I asked this guy to get me a supervisor he refused. I asked him to transfer me to someone else he refused. Help… 
Please follow the instructions here → http://forum.avast.com/index.php?topic=53253.0
A malware removal expert will be able to assist you once the logs are posted… for free
Please report it to Adam Riley: http://forum.avast.com/index.php?action=profile;u=16074
And please post back about the resolution.
Thank you guy regarding my Bad Tech post… I had not check back on this post for sometime but I will follow up. I still have the same issue.
This is pretty much what I would’ve posted if I’d gotten here before the original poster; everything right down to pitch for the $179 service. Thing is, I did not have trouble with my computer until I purchased Avast’s Internet Security software. Within a couple of weeks of installation, I had occasion to contact Support who had me download and install several pieces of “free” anti-spy and anti-malware software. Along with those downloads I apparently installed a piece of malware (win32.downloader.gen )which was only detected by Spybot. When I phone Support to find out why Avast had not detected and removed it, I got the pitch described by the above poster. I never did get an answer to my question! And my balky computer is still infected!
Send a detailed email with all pertinent information to…
nekvapil(at)avast(dot)com
or
riley(at)avast(dot)com
Since we are users just like you we cannot do anything about your issues.
However the two gentlemen above are involved with the third party support.
The third party support is not ran by avast it is outsourced.
I do hope you will get satisfaction.
I had complained about Avast, but it turns out that my frustration was due more to the fact that I just didn’t know how to use the product (Internet Security) to best advantage. Since learning more, I ran a Boot Scan…which found and fixed several problems. I also uninstalled a free cleaner which had been removing the Avast utilities. Finally, I bought a new mouse. Suddenly, my computer is running like new.
While I’m still dissatisfied with the phone support I received, I am now well-satisfied with the Internet Security software.
Hi Swisstoons,
Glad to hear that.
For all future issues and questions involving your avast! Internet Security solution,
feel free to visit us here on the support forums.
Merry Christmas and a malware-free 2014,
polonus
@csvar: sigh, let me tell you something:
First of all, getting a virus alert doesn’t necessarily mean that you’ve got a virus and in your case, you only got a message that a
file was behaving suspiciously according to the enhanced heuristics. However, making heuristics stronger leads to more false positives,
which means, Avast is wrongly suspecting files most of the time. You can even find some other threads if you’re using the search function:
http://forum.avast.com/index.php?topic=138871.0
http://forum.avast.com/index.php?topic=140044.0
http://forum.avast.com/index.php?topic=125057.0
2ndly, you can always upload the file in question at https://www.virustotal.com/ (if it’s not bigger than 64 MB) and/or scan with other On-demand scanners such as Malwarebytes Anti-Malware(you don’t need to start the pro-trial, however, you’ll usually need to update databases manually and to select every drive in case you’re going for a full scan) then decide whether to trust Avast’s decision or not.
3rdly, if you’re getting a lot of evo.gen messages, which turn out to be false positive, I’d suggest you either learn how to whitelist files or even folders if needed or you better choose another anti-virus.
And finally, before I would pay that much, I’d rather scan my computer with one/multiple live Linux rescue discs, backup all my data and then I’d set up everything clean again.