I have an acquaintance in another forum who uses Avast. She recently had problems, so she joined the Avast forum and logged in once successfully, then logged out again. Since then, as soon as she tries to connect to the Avast forum (before she even attempts to log) on she gets the attached error. She has no idea why she would have been banned. Is she able to find out why?
Since this happens prior to logon, I imagine it’s the IP Address being blocked.
The most common cause can be for the email address used being listed on an anti-spam site checked by the forum software or those tasked with checking for spam or addresses listed on spam lists like stopforumspam.com, etc.
But that isn’t the only possibility,it could be based on an IP address block of a spammer, but there is no information to say for sure why.
There is a possibility that her email address/account has been compromised and is being used for spam. She could try setting up another forum account using a different email address and user name.
If you can provide her forum user name it might be possible to check it.
Thanks. I’ll get back to you.
Her forum username is pinkcloud
Try create a new log in id
I removed her ban. (No entry for email or IP at SFS.)
But if she should post spam, she will get banned again.
Thankyou, but I’m a bit confused. Are you suggesting she was banned because she posted spam? Because AFAIK she hasn’t posted anything at all.
depending on what she posted it may have been mistaken as spam…
Thanks again. I’ll let her know.
NP Paul, if she still has a problem with avast! tell her to post here and we’ll help her.
Thanks for your replies to Paul
With regard to this forum, I registered OK, actioned the activation email, logged in and got the welcome message. I logged off within seconds without even looking at the forum. I then logged in again straightaway with my second PC and got the banned messages when I opened the home page and before I started to try to log in.
Thank you for your offer of help with my Avast issue.
I have never had a message from Avast in all of the years I have had it and now I am getting the one in my attachment virtually all of the time. Clicking on “More details” doesn’t work.
There was some difficulty with what file the Technical Support Centre wanted me to send.
Eventually they asked for HiJackThis which indicated that the offending file
c:\program~1saveby~1\sprotr1.dll is still there.
I have had no reply from the Technical Support Centre for several days. I have sent a number of reminders.
I did a lot of work myself and found that this came from SaveByClick software but the instructions on their website how to uninstall it did not work. http://savebyclick.info/uninstall.html
I then expanded the entry of my HighJackThis listing which showed that the file is still in the Registry see attachment. I sent a copy of this to the Technical Support Centre but with still no reply they keeping marking it Solved but it isn’t.
What is needed is for someone to tell me please how to remove it from the registry.
My username at the Technical Support Centre is pinkcloud and Ticket Number CTR-201212.
Thanks for help
pinkcloud
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
The Avast Technical Support Centre eventually answered me and resolved the matter by instructing me to delete the line in the HiJackThis log file and they then marked the issue “Solved”
Very many thanks for your offer of help.
pinkcloud
You’re welcome and thanks for the feedback.
Sorry to dredge this up again.
Once again she can’t login here. To quote from her post at Aussie Community Helpdesk:-
"I have not used Avast Forum since this (March) and today it let me log in OK but when I went to post a message and clicked on submit I got a strange brief message about my IP needing to be checked by their security
For security reasons, you must pass the remote ip to reCAPTCHA
but nothing to say what I needed to do and I cannot post to ask them."
Can you guys help once again? Obviously she is unable to post here herself.
If you are referring to the user pinkcloud there is no block on the account, the captcha is only for the first 3 posts so all I can think of is that he/she is not entering the required field correctly.
I see pinkcloud has now signed in so must have worked it out 
There has been a problem with the forum, by all accounts the load balancer has been having a fit. This could be related, but should now be fixed.
No, she is able to login, but she cannot post. Following is her post to me at another forum:-
Thanks Paul
You could please tell them that he misread my message and that I had not said I could not log in, that I said I could log in but it would not accept my post.
You could also ask them please what I have to do to put this right.
I cannot tell them while I am barred by mistake.
pinkcloud
There seems to be a ban on the two 92.“”“”“” range IP’s related to that account but for the life of me I cant find why, I even just tried a full ban of her IP’s and account and then followed with unbanning all hoping that might clear the account but it doesn’t seem to have worked as far as I can tell.
It might be easier if she can create a new account since there are only two posts on the original account.