Banned user

General Topics
21

Well the 92, range would be massive covering many different entities, ISP/Host/Domain, even avast has one such IP in the 92.x.x.x range, so any ban would have to related to the second part of the IP and beyond.

I added two bans earlier today that were 92.x.x.x but that really shouldn’t be an issue, so I feel that there is something else going on.

There are no ban triggers on the 92.14. range, so that shouldn’t be the issue. I doubt it would be the email address as that is somewhat unique and shouldn’t be effected in any wildcard string. I’m just looking at the registration IP and pinkcloud is only one registered on that and there is no ban on that IP or any even close.

So I’m at a loss as to what is happening, which is why the screenshot would help if there is actually a ban notice displayed when pinkcloud tries to log in.

My suggestion to Paul_D is have pinkcloud try to log on and do a screen capture of the notice that is displayed and give you a copy of the saved screenshot. Hopefully when you post that it will help narrow down the problem.

EDIT: Just seen a remnant of craigb’s investigation so I have actually deleted that ban entry from the database. This however, that wouldn’t have been the earlier problem and checking the profile (even with that entry) it wasn’t showing up as banned.

22

I did mention the two 92.Range IP’s that relate to that account, not any others :slight_smile:

There are also bans on those two IP’s relating to pinkclouds account that I forwarded to you via pm David but I cant see anyway that these can be removed which is why I think it may be easier for pinkcloud to create a new account.

23

That the point, I couldn’t see any IP ban on any of the three IPs used by pinkcloud, I gave a url in my PM where I checked for there presence (Browse Ban Triggers tab).

24

I am trying to post again. I could not open another account as it said my email address was already in use by registered user.

pinkcloud

25

Well you managed to log on and post, so your account isn’t banned.

You should be able to continue using that account and hopefully there won’t be any recurrence.

26

It looks as if this is working now.

What was happening was that having written a post when I clicked on submit I got a message

for security reasons, you must pass the remote ip to reCAPTCHA then when I tried to resubmit the post I got a message saying error the post had already been submitted but no post shown.

and I was asking what to do.

I have noticed that I am now not getting notification of replies which I had been getting.

Thanks all for help.

I have decided to give up on avast.

pinkcloud

27

I have now got notification of DavidR’s last post so that is working too.

Thanks

pinkcloud

28

Thanks everyone who helped.

29

No problem :slight_smile: even though I still don’t know what the problem was or how it was fixed.

30

Thanks. I just decided to try it out of the blue and it worked.

I did think it was to do with your less than 3 posts in your earlier message and I had done only 2 but there was nothing to say what to do about it.

Thanks again for help.
pinkcloud

31

The dreaded captcha strikes again, works on innocent’s but lets all the spammers through ::slight_smile:

Glad it’s finally working for you now :slight_smile:

32

Thanks.

As I mentioned earlier I got the message on my 3rd post for security reasons, you must pass the remote ip to reCAPTCHA then when I tried to resubmit the post I got a message saying error the post had already been submitted but no post shown.

The problem was there was nothing there to say what I should do.

Thanks again for help.
pinkcloud

33

Your welcome :slight_smile:

34

Thanks but what should I have done?

pinkcloud

35

I don’t really know as I’ve never had to deal with the captcha but as you don’t have to pass the test anymore you shouldn’t be affected again.

36

@pinkcloud: As you (finally) made it here, any avast! related question(s)…??

37

Thanks. I lost the whole of the text of the post when it wouldn’t submit and in the meantime, and the time it took, have asked the question elsewhere.

As I said earlier, I have given up on avast.

Thank you again for your help.

pinkcloud

38

Yes and that is so but it should be sorted out.

pinkcloud

39

Well there haven’t been any other users having the problem you have mentioned that I can recall so I’m not sure what there is or can be sorted out, whether it was some sort of timed out problem or the captcha hadn’t been completed correctly I don’t know sorry.

40

Thanks.

Clearly the captcha was completed correctly as I said I tried to resubmit the post I got a message saying error the post had already been submitted but no post shown.

There was no time out.

I think other users would have given up long before me and not bothered with it any further.

Your help has been much appreciated.

pinkcloud