because of a virus/worm i cannot access the antivirus programe's home pages

Viruses and worms
1

hi!
some time ago i had a worm (i think it was win32:malware-gen) that should have been removed completely but when i try to access to avast homepage (or any other antivirus pages) it says it doesn’t exist or i’m connected to google.
for the same reason i cannot register my avast product.

can u help? ;D

2

That may well only have been part of the problem.

  • HOSTS file redirect a common malware tactic to block AV sites making it difficult to remove malware - 127.0.0.1 check your HOSTS file using notepad or a text editor of your choice, C:\WINDOWS\system32\drivers\etc\hosts or do a search for HOSTS to find it if not there.

Once open you are looking for entries with avast.com on the line, you may well see other AV sites, post the contents of the hosts file. http://en.wikipedia.org/wiki/Hosts_file

If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).

Don’t worry about reported tracking cookies they are a minor issue and not one of security, allow SAS to deal with them though. - See http://en.wikipedia.org/wiki/HTTP_cookie.

3

maybe u are infected by conficker virus.,.,…

4

Well avast can detect conficker but hasn’t done so only malware-gen and if the OS is up to date isn’t vulnerable (though OS and update state would need to be confirmed).

5

i checked the hosts and removed all the hosts except the local host (127.0.0.1), i also ran avast on the local host and there weren’t any threats found.

i’ll download the programmes you suggested to see if they find sth and i’ll let you know tomorrow if the problem is solved or not, ok?

6

I doubt avast would have found anything on the HOSTS file unless some of the redirects were to malicious sites…