I help one of my neighbors with their computer. Recently I was cleaning up some installed apps they had accidentally clicke on and noticed something called DEEPTEEP.
Upon some investigation, I was able to find I is mostly a browser hijack (and a nasty one at that) but none of the sites I go to give much info to clean it except to download their own tool; none that I recognize as well known security product vendors.
One of the sites I did visit told me to use the browser cleanup took rfomr Avast yet their I cant seem to locate how to run the Avast clean up tool. Also, DEEPTEEP had been preventing their Avast from updating as well and it took me a couple different tries to get their Avast updated.
Does anyone know of a good way to clean this browser hijack out from her computer without having to download some 3rd party tool?
Thank you for the attention. I was hoping to be pointed to a trusted article for proper removal since it is a well known virus, but I also understand it will help determine what other areas might be affected/infected.
I will do this as soon as I can, yet I will point out that it is frustrating to have to download another Antivirus/Malware tool, as well as creates a feeling that Avast is inferior to Malware Bytes :o .
I get the FRST tool as it is not an anti-virus/anti-malware tool.
I’ll get back to you as soon as I can go to their location again. I should be able to this week.
I was hoping to be pointed to a trusted article for proper removal since it is a well known virus
Getting help from a malware expert is proper removal and much better then any "general" removal guide
And it is not a "virus" .... a virus is self replicating
I will do this as soon as I can, yet I will point out that it is frustrating to have to download another Antivirus/Malware tool, as well as creates a feeling that Avast is inferior to Malware Bytes
No security program have 100% detection or zero false positives
It is just like going to the Doctor, if the medicine you are using dont work the you have to try a New
And note: The two diagnostic logs from FRST are the important ones
Avast! and Malwarebytes serve two different functions. That’s why MBAM will run along side AV products generally. So in some ways, yes, Avast! (and Norton, AVG, Kaspersky, McAfee etc) is inferior to Malwarebytes. Malwarebytes is a very common and powerful tool for end users to use. I run Malwarebytes for its ODS (On demand scanner) function, nothing else. FRST is not meant for end-users however. (Hence why when logs are posted, Sass Drake will pop by with instructions.
I chose to Quarantine the items in Malware Bytes as it did not have the option to remove, only to quarantine.
Let me know the next best steps when you have had a chance to check them.
Thanks again!
EDIT: Wanted to add the computer uses Avast Premier and while Farbar was doing its thing a warning dialog came up about the attempt Farbar was trying to make and I clicked on ‘Allow App’
Before I ran MBAM and FRST, I checked the installed apps and programs. DEEPTEEP was not in the list, however when doing a search it was still going through DEEPTEEP as I stated. I checked Edge browser settings and found that DEEPTEEP was still listed as the default search engine. I changed it back to Bing and was able to remove the DEEPTEEP entry.
I then ran MBAM and FRST. Here are the results (MBAM showed no infections).