I installed Avast anti-theft as soon as I rooted my phone. I configured it as required :
Made it device administrator
Made it hard reset proof
Added recovery phone number’
Secured it with 6 digit pin
Connected to Avast account (portal)
My phone was stolen two days ago. I logged on to the portal just to find that it says Anti-theft NOT INSTALLED!!! SHOCKER!!!
As my number now comes as “switched off”, I believe the thief has inserted a new sim card. But I did not get a single message on any of the recovery numbers. With absolutely on response from the anti-theft system, I feel cheated.
I now regret having trusted Avast to secure my precious phone. Despite having a bad experience on PC before, I decided to give it a second chance. Damn!!!
^^ Unfortunately that’s not an option now that my phone is stolen. When I played with the portal, it worked fine. Now when it is urgent, this piece of crap software does not work !!!
Oh Anti-Theft works alright!!! AT&T replaced the SIM card in my phone and now because the recovery pin(s) PLURAL would only temporarily unlock my phone, I’m left with a phone that I can’t use and an EXTREMELY SLOW response forum board and ticket support system!!! FRUSTRATING
I am sure it was installed properly on the device. I always kept it updated as soon as any update was out. I haven’t checked the portal in the last few weeks.
That’s not true, it did exactly that a few weeks ago on my mobile, and it did it again two days ago on both my devices when I installed the latest anti-theft update.
I fixed the issue by disconnecting/re-connecting to the account (From the device). I took a couple of goes before everything was back to normal this time.
The problem is that if you don’t regularly check via the on-line account, there’s no indication of any problem. Then, if your phone gets stolen, the system is useless just when you need it.
Reminds me of the fire extinguisher in Fawlty Towers - it just sits there doing nothing for years & years, then, when you actually need it! …
Yes it does. The same thing happened to me.
I used to be able to locate my phone using the web site but when I tried it today,
it didn’t work and it also says that it’s not installed on my phone.
Luckily, my phone was just lying somewhere in my apartment, so I found it (had a friend call it)
and the program is still installed on it. I haven’t tried anti-theft in a while but I noticed that the
web site looks different now, so they must have changed something when they redid the site.
It’s a classical case of a “let’s fix this thing that’s already working fine”.
I am in the process of installing Avast’s Anti-theft app. Does anyone know of someone actually retrieving a “stolen” cell phone with the help of this or these type of apps?
On avast website i get a message “unable to contact your device” and when i try to use sms to make the other phone call me then i get a message “OK. The call is being made now” but nothing happen. However it does work when I request last 10 sms.
Phone is not rooted.
Network of the phone where i’m sending the commands from “EE”.
Network of the phone where i’m sending the command to “o2”.
Any other security (related) software installed ?
I don’t know if it is the case with the S6, but many mobile devices come standard with a av and/or anti-theft.
FRUSTRATING