system
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That’s not true, it did exactly that a few weeks ago on my mobile, and it did it again two days ago on both my devices when I installed the latest anti-theft update.
I fixed the issue by disconnecting/re-connecting to the account (From the device). I took a couple of goes before everything was back to normal this time.
The problem is that if you don’t regularly check via the on-line account, there’s no indication of any problem. Then, if your phone gets stolen, the system is useless just when you need it.
Reminds me of the fire extinguisher in Fawlty Towers - it just sits there doing nothing for years & years, then, when you actually need it! …