Eddy
20
Any other security (related) software installed ?
I don’t know if it is the case with the S6, but many mobile devices come standard with a av and/or anti-theft.
- If there isn’t any other security software installed, remove anti-theft and AMS and install it from scratch.
https://www.avast.com/faq.php?article=AVKB166
- Visit https://my.avast.com and remove the device from your account.
- Install AMS and do not make any changes to the settings.
- Connect the device to your account.
- Install anti-theft and do not make any changes to the settings.
- Visit the site and check if it shows that AMS and anti-theft are installed.
It can take a bit before everything on the site is updated.
- Try the locate command and see if it is working
Let us know if is working or not.