Big Problem with Ver 7

Avast Free Antivirus / Premium Security
1

Hi,
Today I updated to the new version 7. After that I had problems with another software program (embroidery software).
Went and did a restore to an ealier version (hoping to get the Avast 6 back).
Now I can not uninstall Version 6.0.1367.0. When trying to uninstall I always get the message:

Error reading product data from “C:\ProgramFiles\AlwilSoftware\Avast5\setup\part\set-up_ais-557.vpx” Setup cannot continue.

When I go into Avast (Summary) it shows it’s unsecured. No matterwhere I click, either Start Program or Fix Now … nothing happens.
When I open the Help Center it shows in the very top bar “Avast! 7 Help”.
When I go into Maintenance, Update it shows that “Update Engine and Virus Definition” is UNKNOWN. In “Update Program” it shows the Current Version to be 6.0.1367.

I run Windows 7 Home on a 32Bit PC.

Is there any way to get out of this dilemma?
Any help would be highly appreciated!

Best regards,
Sigrid

2

Hi Sigrid and welcome to avast! Forum.

Avast is not friendly with Windows restore. Strange things will happen and the only thing that can make it work agaain is a clean reinstall:

Install from scratch:

Download and save to your desktop aswclear : http://www.avast.com/uninstall-utility

Download and save a fresh copy of Avast!. Be sure to have your lincense handy if running a paid version:

http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Use aswclear in safe mode once for Avast! 7 and any other Avast! you may have had before. Reboot after each uninstall.

Reinstall fresh copy of Avast!

3

Hi Iroc9555,

Thank you for the welcome and the fast, quick and easy solution to our huge problem.
Guess what: IT WORKED GREAT and we’re happy campers now again.
Avast! 7 is up and running … and even the embroidery software where I had some issues with is in order!

We definitely will remain Avast! customers - with both, our paid version (on our main PC) and the free version (on our other compuers).

Again many, many thanks!
Have a great day, wherever in the world you are,
Sigrid

4

You are most welcome, and I am glad that Avast! is up and running.