Billed after canceling before free trial ended. No one will respond!!

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1

I am hoping the right person will read this post.

I had signed up for Avast with a 60 day trial. Not only did I never get the paid version, I canceled before the 60 day trial ended. Low and behold there was a 34.99 charge to my paypal this week. I called A vast ’ s customer support, they told me I could not get phone assistance and needed to open a “ticket” online. So I did. I then emailed Avast with my dilemma. I logged on to my avast account and it in fact says I only have the free version. I have since done a bit of research and realized this us a common problem. I want my money back!!! This is my last effort before I file a dispute with PayPal and file a claim with the BBB.

If anyone knows what I need to do, or if an Avast representative reads this please let me know.

2

I apologize for the numerous posts, my phone was acting like the original post did not go through.

3

Hi garnecky,

The additional posts were being removed. Wait for some-one to answer in this thread.
Have a nice day,

pozdrawiam,

polonus

4
I called A vast ' s customer support
There is no phone support. That is a third party that is only out to get your money. Really a waste of time and money to call them.
open a "ticket" online. So I did. I then emailed Avast with my dilemma.
Mention your ticket number here and please tell how you exactly did mailed avast.

Have you changed your ticket or created a new one?