Hi, I’ve updated my card details at least 7 or 8 times to enable Avast to process my Premium Security subscription. I’ve double-checked the details in my Avast account. I’ve tried to contact Support but it is impossible. I cannot do anything else and my subscription will run out in a couple of weeks. Please help if you can. Thanks, Will
First, I’m an Avast user and not an Avast Team member.
Where did you try to do this ?
Where did you purchase Avast - through Avast or a reseller ?
You could check out this support information:
Purchasing and Billing FAQ
- https://support.avast.com/article/sale-billing-faq/#pc - Select Update your Payment Details.
Many thanks DavidR. I purchased Avast through Avast. I’ve now tried to follow the instructions in the link you kindly supplied, but it all leads to the same dead end, for the simple reason that I’ve updated my card details in my Avast account with a confirmation dialog, and I’ve successfully updated my card details in my PayPal account. But I’m still receiving the same billing failure notice. There seems to be no option to change payment method, which might be a solution. But we just keep going round in circles. Many thanks anyway
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I have raised this in another area of the Avast Community forum to try and draw some Avast Team input for your problem.
Again, many thanks
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You’re welcome, hopefully it will draw the required attention soon.