[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
[*]Select All Users
[*]Under the Custom Scan box paste this in netsvcs
%SYSTEMDRIVE%*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
CREATERESTOREPOINT
[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
Even if we don’t get this fixed… find yourself in the Elmwood-Hertel neighborhood of Buffalo NY I owe you a couple of beers. Flying Bison Microbrew… not the mass-market swill.
OK, it is a bit late for essexboy, a little after 1am in the UK so he won’t be back on-line until later this evening.
Whilst combofix has made some deletions, the log will still need to be analysed by someone more qualified than I. Did it ask for a reboot after it finished ?
Unfortunately it is also reporting some unknown elements when doing an MBR rootkit check and also a possible TDL3 rootkit. These would probably need to have other tools to check for and deal with those. Two that essexboy would likely use when looking for rootkits avasts aswMBR and TDSSKiller.
[quote="essexboy"]
Download [url=http://public.avast.com/~gmerek/aswMBR.exe]aswMBR.exe[/url] ( 1.8MB ) to your desktop.
Double click the aswMBR.exe to run it
Click the "Scan" button to start scan
http://public.avast.com/~gmerek/aswMBR1.png
On completion of the scan click save log, save it to your desktop and post in your next reply
http://public.avast.com/~gmerek/aswMBR2.png
[/quote]
If you use the Alt+Prt Scr keys together it just copies the active window not the full-screen image. Keeps the file size small and only shows what is relevant.