OS: Windows 7 (32-Bit) PC: Toshiba Satellite L455D-S5976 laptop Full disclosure: Actually my neighbor’s laptop (which I helped to procure for them and offer casual tech support on). They may have inadvertently installed McAfee in addition to the Avast AV that I’d put on there for them.
Win 7 with a version of Avast, not sure which version
Was rebooting and it came up to the Boot Choice screen with only these options showing...
Windows Error Recovery
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Start windows normally
The first 3 options all run down the list of drivers that its loading but get “Stuck” on aswrvrt.sys where it stays for 20-30 seconds.
This is actually where we differ:
It then shows the "Starting Windows" screen for 20-30 seconds then all I see on the black screen is the mouse cursor. With Start windows normally I get the same end result but don't see the drivers loading.
My system no longer went on to show “Starting Windows” w/ the black screen and cursor; it just restarted after locking up on “ASWRVRT.SYS”.
I followed the first part of essexboy’s solution (detailed in this response: http://forum.avast.com/index.php?topic=120531.msg923601#msg923601), but after booting from the USB (with the Win 7 recovery and FRST on it), I still only get a black screen with a cursor that can be moved around.
Hey, if someone accidentally predicted to give respons to topic, it is enough for you just to bump your topic again. No need to get sarcastic. We all have our private life you know…
I will try to help you.
[*]Restart the computer and press F8 repeatedly until the Advanced Options Menu appears.
[*]Select Repair your computer.
[*]Select Language and click Next
[*]Enter password (if necessary) and click OK, you should now see the screen below …
[*]Select the Command Prompt option.
[*]A command window will open.
[*]Type notepad then hit Enter.
[]Notepad will open.
[list]
[*]Click File > Open then select Computer.
[*]Note down the drive letter for your USB Drive.
[]Close Notepad.[/list]
[*]Back in the command window …
[*]Type e:/frst.exe
(or type e:/frst64.exeIf you download the FRST for 64-bit windows) and hit Enter
(where e: is replaced by the drive letter for your USB drive)
[*]FRST will start to run.
[list]
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]When finished scanning it will make a log FRST.txt on the flash drive.[/list]
[*]Exit FRST.
[*]Close the command window.
[*]Attach here FRST.txt logs.
No offense or sarcasm intended, Magna; mine was a cry of desperation. As another guy who’s often called upon to sacrifice free time to supply FREE tech support, I understand and absolutely appreciate whatever help is offered. In fact, I appreciate that about this forum; I haven’t seen (at least not yet) the snarkiness that seems to thrive in such places…
That being said, when I attempt to boot up in “Repair Your Computer” mode, it hangs on loading files. The progress bar under “Windows is loading files” flies across once, then begins from the beginning again and hangs at around 40%. After a minute or so, the screen changes to an “unexpected I/O error” screen (screenshot: https://www.dropbox.com/sc/j7ggxf0uubhewuq/v3MES6ZR2i).
In short, I can’t seem to get into Windows in order to use any graphical tools.
Insert a writable blank CD/DVD in your CD drive and click on the OTPLE.iso to burn a CD. NOTE:
Reboot your infected system using the boot CD you just created.
The CD needs to detect your hardware and load the operating system...can take a bit of time, just be patient :)
Your system should now display a Reatogo desktop.
Note : as you are running from CD it is not exactly speedy
Double-click on the OTLPE icon.
Select the Windows folder of the infected drive if it asks for a location
If asked "Do you wish to load the remote registry", select Yes
If asked "Do you wish to load remote user profile(s) for scanning", select Yes
Ensure the box "Automatically Load All Remaining Users" is checked and press OK
OTL should now start.
Press [b]Run Scan[/b] to start the scan.
When finished, the file will be saved in drive C:\OTL.txt
Copy this file to your USB drive if you do not have internet connection on this system.
Right click the file and select send to : select the USB drive.
Confirm that it has copied to the USB drive by selecting it
You can backup any files that you wish from this OS
Please post the contents of the C:\OTL.txt file in your reply.
Also, try from there ( while in OTLPE live CD system ) to run FRST. If you succeed, attach FRST.txt log too.
I followed these instructions, burned the CD, and booted from it. Halfway through the “Starting Windows XP” screen, I got the blue screen o’ death. (screenshot: https://www.dropbox.com/sc/vepxwprsa46jnaz/v3-g2ULy9V) Three tries, same result each time.
If you cannot boot system from live CD ( OTLPE ) then you are hardcore case. We had a similar case like yours at mycity forum, it turned out that the HDD is gone.
P.S: Can you access into: Safe Mode with Command Prompt ?
I had this same problem. It’s because the USN journal on the HDD has gotten corrupted, and when windows loads all the local disks it hangs when pulling the journal info off the HDD. To fix this…REMOVE the HDD. Boot from your boot disk and go to command prompt. Connect the HDD to the system using a USB SATA/IDE adapter. Even if the system doesn’t seem to see the drive eventually you’ll get a drive letter, then do a chkdsk drive: /R . This should fix it up…you’ll see what errors it finds.
Note: This doesn’t mean that the HDD is bad(especially if the system had a hard shutdown), but it may be an indicator that it is going. Test out the HDD with diagnostics so you don’t have ongoing issues.
Could really use some help- my laptop turns on and it looks as though windows is starting - but goes straight to windows recovery after which the screen goes black with only a cursor showing. I tried Magna86’s solution, but when I press f8 repeatedly it doesn’t do anything, even though I must have pressed it a hundred times.
Please help- I have some important files that I didn’t back up (I know stupid right!)
