Blocked License

Avast SecureLine VPN for Windows. I receive this error message:

“Unfortunately this license has been blocked. Contact support for more information”.

From support center answered me:
“The error “Unfortunately this license has been blocked” indicates a potential violation of the Avast SecureLine VPN End User License Agreement, resulting in a temporary account suspension. To reactivate your account, you will need to contact Avast Support.”.
But I have already contacted and Idon’t know what I have to do, in order to reactivate my account.

Was soll ich nun wirklich tun,um mein Bankkonto wieder zu aktivieren?
Bis vor einigen Tagen hat der Bankeinstieg super funktioniert,doch plötzlich war es aus.
Was soll ich für einen Verstoß gegen die Endbenutzer-Lizenzvereinbarung gemacht hben?