Hi, one of my client is having an avast problem. It cannot be started and cannot be deleted. I run the add/remove program in windows xp and try to remove the avast but to no avail. It just prompt error that the avast cannot be removed. I had also try to reinstall the avast to replace the existing one but also it doesn’t work.
So, I go into safe mode and remove the whole avast folder into the recycle bin and the add/ remove program that has avast is no longer there. Then, I restart the computer into normal mode. As it turns into a bluescreen after the windows logo.
The bluescreen states:
C000021a {fatal System Error}
The windows logon system process terminated unexpectedly with status… system has been shut down.
After this bluescreen, I did a safe mode again and restore the avast from the recycle bin. The computer is back to normal in the normal startup mode.
I managed to solve this antivirus removal and bluescreen issue. I downloaded the avast removal utility @ http://www.avast.com/uninstall-utility
Then I run that utility as it boots into safe mode. After that It helps me to remove the whole avast files/registry in my computer.
After the antivirus removal, I was able to reinstall the new avast version at normal boot up.
