Well… I need the log of the problematic computer…
But seems you have already get rid of avast in that computer 
My apologies
When I arranged with PC World over the phone on Monday, at that time the thinking was that my machine has faulty hardware, although the store up here in Newcastle state they found no issue with the hardware.
It was only because the second of the BSOD dumps mentioned Avast that I started googling Avast and Blue Screen
This was that dump file
==================================================
Dump File : Mini042511-02.dmp
Crash Time : 25/04/2011 17:10:57
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x91c8b03d
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+2003d
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1091.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042511-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,288
==================================================
Is that of any use?
So was that of any use?
Apparently PC World have still not been able to send my PC down south for repair, as the courier they used turned up at my place ??? :
I have a copy on my memory stick of the most recent Avast 6 to install, but given what others said, I will be scared to install it. :o
Have the techies at Avast been looking at these BSOD reports from other users?
Is this a common problem and if so how close to a resolution.
Incidentally the situation on my laptop is worse as I had to install a printer/scanner driver just to get operational
No, it is not.
There are 125.000.000 Avast users worldwide. If it was a “common” problem, you wouldn’t even be able to reach this forum because hundreds or thousands of other users would be raisin’ hell here… ;D
guys, upload all your recent minidumps to our ftp site… so we can look at them.
Just to clarify about the laptop
I had to use even more precious space on the partitioned C: Drive to install drivers for a printer / Scanner. Unfortunately it did not give me the option of locating them on the D: Drive which still has space.
As for minidumps, so far on version 5 on my laptop, no BSOD and Desktop is still waiting to travel down south, assuming the couriers do not turn up at my place AGAIN!!!
Today I got on my laptop the update program alert message and now my laptop has 6.0.1125
I am now stressed out that my laptop will start BSOD, because of those people saying it was a problem with version 6
Did I screw up by not vetoing this update from version 5?
:o :-[
upload crash dump file from BSOD incident into incoming directory
avast coders will tear it apart and fix
Does this thread show that Avast were aware of a problem?
Looking at a date stamp, should I be hoping that PC World do not find this thread, because they will charge me £60 + £60 claiming I wrecked my own PC by installing what was then flawed software? ??? :o
Hello! I sent in ftp.avast.com / incoming / memory dump after a system crash, which occurred as a result of malfunction Avast 6.0.1125.
For now, I go back to an older stable version. >:(
How do you do that? ???
I also have Blue Screen crashes while I’m scanning my computer, either quick scan or full scan my my computer crushes.
For the Tech. crew, I don’t know how to upload at ftp.avast.com can you please send me a message so that I can send you my minidump.
thanks…
On Saturday my laptop for the first time ever since I got it from John Lewis had a crash on start up
:o
According to BSV
================================================== Dump File : Mini060411-01.dmp Crash Time : 04/06/2011 21:08:53 Bug Check String : APC_INDEX_MISMATCH Bug Check Code : 0x00000001 Parameter 1 : 0x82a170c5 Parameter 2 : 0x00000000 Parameter 3 : 0x0000fffe Parameter 4 : 0x00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+57cd7 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432) Processor : 32-bit Computer Name : Full Path : C:\Windows\Minidump\Mini060411-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 Dump File Size : 138,792 ==================================================
Could Avast have caused this?
Well there are no avast processes/drivers in that listing.
If it was your first ever BSOD I would say you have been very fortunate. However, if I ever have anything like this happen for the first time I just record information. If it became a persistent problem and was the same then I would start checking it out.
For instance a google search on the main heading of any BSOD, APC_INDEX_MISMATCH and see what that brings up in conjunction with a) the OS and b) ntoskrnl.exe. http://www.google.co.uk/search?q=APC_INDEX_MISMATCH+vista http://www.geekswhoknow.com/articles/stop-0x00000001-0x0000001-apc_index_mismatch.htm.
You could also try a forum search for the APC_INDEX_MISMATCH and see if there are any occurrences which might help.
Sorry for resurrecting this thread
But this morning my laptop apparently crashed on start up with this code from BCV
==================================================
Dump File : Mini062811-01.dmp
Crash Time : 28/06/2011 05:32:59
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x828e6759
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+26fef
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1125.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,792
Avast is mentioned here this time. :o :-[
Stickings90, can you zip and upload the memory dump for the avast ftp server?
I think it’s the best (only) way to troubleshoot it.
I have uploaded it as requested
It is called Stickings90.zip
Thanks. Hope they monitor and return the analysis.