Blue Screen of Death on a Windows 7 laptop

Avast Free Antivirus / Premium Security
1

Shortly after starting a quick scan, my Windows 7 laptop experienced a blue screen of death. After restarting, I went through my normal routine of looking at several websites before trying a scan again. The BSOD reappeared at the exact same place. I tried browsing less than half of the sites I go to and still had a BSOD. I also use Super AntiSpyware and Malwarebytes without the programs interfering with each other.

I have a 6 1/2 year old Asus laptop with Windows 7 Home Premium. Given its age, I occasionally have problems, but nothing like this.

After trying a few fixes, Avast Free Antivirus is a possible cause of the BSOD. It occurs when the quick scan is at 20%. I did update the program yesterday.

Does anyone have any idea how to fix this?

2

Have you tried avast repair and reboot?

3

I forgot about that. I’ll try that now.

4

I tried that and got a blue screen of death at the exact same place during a quick scan. When it rebooted, I was unable to log in. I was lucky enough to discover a repair option when trying to use safe mode. I did a system restore and am able to use my laptop for now.

I’m not sure what to do.

5

A Japanese user also reported BSoD issue while scanning, saying it starts from today. He/She uses Win7.

6

Would it be possible to get any dumps? (i.e. recent files from c:\Windows\Minidump folder) That could provide more information about what happened.

7

I think I reproduced the issue here, dump is being uploaded.

8

Minidump (on FTP)
[NON]_112218-31247-01.dmp

9

i have a same problem as 688imaster, only differece is that my laptop is 3 years old…i asked for an advice in topik New version https://forum.avast.com/index.php?topic=223244.0 because problems started after avast did make updates by itself, without asking for permission.
I got an advice to try this…but it wasnn’t helpfull in my case…maybe it can be to somebody else

If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

10

NON: Thanks a lot, I passed it to the developers.

11

I saw earlier that the issue had been fixed and that the update was released. However, I got another blue screen of death during a smart scan. I made sure that Avast was updated. I’m not sure if I was supposed to restart my laptop first.

I tried to upload the dump, but I don’t understand how to do it.

12

When in doubt, always reboot. A restart can’t hurt but can certainly fix a multitude of problems