Blue Screen on Win Vista

Avast Free Antivirus / Premium Security
1

Hello,
I have Win Vista Home and I have gotten the ‘Blue Screen’ on start up. I have Avast 5.1.889. I uninstalled it and installed it, same problem. This has happened twice, in two weeks. I don’t have the minidump, my CCleaner cleaned it. I copied some info from the ‘Blue Screen’

Technical Information:

Stop: 0x000000D1 (0x00000000, 0x200000002, 0x00000000, 0x807BBD88)

aswSP.SYS - address 807BBD88 base at 807A2000 4D2e <There are more numbers here, but I forgot them.

Hope this helps. Thanks, in advance.

2

Anyone?

3

Without the mini dumps or better a kernel dump (c:\windows\memory.dmp) to upload to avast for analysis, then there is little to analyses from what you have in your post.

4

The problem i ran into was, CCleaner cleaned it out. :frowning: Thanks for your help.

5

You’re welcome.

To ensure that ccleaner doesn’t clean them should it happen again don’t have it clean house automatically, do it manually, so they remain if you have a BSOD again.

Then they can be zipped together (they compress quite a lot) and uploaded to ftp://ftp.avast.com/incoming - Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder. Give the zip file you are uploading a unique name, so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic, user name, etc. etc. in the zip file.

6

I do run CCleaner manually. Do I have to uncheck ‘memory dumps’ and ‘windows log files’ on CCleaner?

7

No, just don’t use ccleaner right after a BSOD until you zip up the mini dumps/memory.dmp file.

8

Ok, Thanks again. :slight_smile:

9

No problem, glad I could help.

A belated welcome to the forums.