blue screen when turning off the PC

Avast Free Antivirus / Premium Security
1

Hello, I started getting a blue screen after turning off the computer with the error:
system_thread_exception_not_handled (aswbidsdriver.sys)

What should I do?
AvastClear does not start at all, avast itself too, everything connected with it too, tried to send you by avastsupport gives an error 12002.

2
  • Which Avast…? (Free/Pro/IS/Premium)
  • Which version/build of Avast…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

[quote author=Asyn link=topic=233401.msg1542573#msg1542573 date=1586760937]

  • Which Avast…? Free
  • Which version/build of Avast…? I don’t know because it doesn’t start
  • OS…? 64bit windows10 pro
  • no. none at all
  • no
4

Why is this relevant? Is there a specific version of Avast which may generate a “blue screen when turning off the PC”???

5

All of the questions by Asyn, give him a good start point to try and help.

The question in your quote is effectively to ensure that the user has the latest version installed, trying to resolve a problem on old versions is sometimes futile.

6
  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
7

[quote author=Asyn link=topic=233401.msg1542596#msg1542596 date=1586773703]

[quote author=kakoddos link=topic=233401.msg1542577#msg1542577 date=1586761601]

[quote author=Asyn link=topic=233401.msg1542573#msg1542573 date=1586760937]
I tell you, I do not run the utility, if I turn on safe mode, then again a blue screen will appear and it will not work, the installer also does not start…

8

If I understand well, you cannot launch avastclear when you are under windows, … but you can stop it without launching anything ?
When your computer is turned off, did you try to start your computer in Safe Mode?
Only when you are in safe mode, run avastclear. You should not get a blue screen with this procedure.

9

The instructions on the https://www.avast.com/uninstall-utility page.

Sometimes it's not possible to uninstall Avast the standard way - using the ADD/REMOVE PROGRAMS in control panel. In this case, you can use our uninstallation utility avastclear. 
Download avastclear.exe on your desktop
Start Windows in Safe Mode
Open (execute) the uninstall utility
If you installed Avast in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
Click REMOVE
Restart your computer</blockquote>
10

I know, but what I wanted to point out is to reboot himself in safe mode, because for most users (warped), it is avastclear - launched in normal mode - which performs the reboot procedure in safe mode.
I have the sensation that this is what’s bothering kakoddos and I’m leaning on the fact that he’s rebooting himself into safe mode…avoiding a blue screen.

11
Hello, I started getting a blue screen after turning off the computer with the error: system_thread_exception_not_handled (aswbidsdriver.sys)

@kakoddos: when you get a blue screen error, minidump file is created in your \Windows\minidump folder. Can you please send me the latest one file to my kurtin@avast.com email? Thanks.