"Blue" vs. "Orange" ball: Cannot activate Avast Pro

Avast Free Antivirus / Premium Security
1

I re-formatted one of my PC’s and installed WinXP Home Edition on it. In January 2010, I had purchased a 3-user “avast! 4 Professional Edition, 3 years” license. I have the license key in my e-mail from Avast!

I followed the link in the e-mail I received from Avast! and downloaded/installed the professional edition. Rebooted my PC and noticed the blue ball is now orange. Per the e-mail I received from Avast!:

  1. After your system has restarted, you will see the blue a-ball icon in
    your system tray, near the clock (bottom right-hand side of the screen
    in a standard Windows desktop.)

  2. Right-click the blue a-ball icon in your system tray and choose
    “About avast!”, or in the simple interface choose MENU → ABOUT AVAST!.

  3. Press the “License key” button in lower right corner.

  4. Enter the key. (NOTE: if you are unsure when entering number 0 or
    letter O, enter rather number 0 (zero)!) The best way to enter the
    license key is Cut&Paste method - select entire key in this mail, press
    Ctrl-C, switch to avast! registration dialog and press Ctrl-V.

  5. Then press OK button and your avast! is registered.

Unfortunately, the version of Avast! Pro that I have won’t allow me to do that. Instead, it’s asking me for a license file supposedly on my PC somewhere.

Did I download the right version? If so, what do I need to do to get this version registered on this PC? Thanks in advance for any advice.

2

It is just that the old 4.8 pro license number can’t be used with 5.0 pro.

  • avast! 5 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php now, fill in the form giving your email and 4.8 Pro License key and they will send the new license file to you (presumably it will check you have a legit 4.8 Pro license first).
3

Wonderful! Will do and thanks for the timely and very helpful reply!

4

I received an e-mail from Avast! and the license came through as an inline attachment. When I attempt to insert the license file, a search box pops up asking for the location of this file. How does one save an inline attachment as a file on my PC where I could get it for the Avast! program to recognize it?

5

Can’t you save the attachment as a file in the computer? Save as?

6

Hi,

If you want to use version 4.8, click here to download it, your license will work for this. If you want to upgrade to version 5, resend the license like DavidR suggested or, if you have 4.8 already installed, go here to upgrade. Your current remaining license period will be maintained. Simply download and install the new version.