Bluescreen during complete scan

system · 2017-11-18T13:24:06.000Z

Hello everyone,

i have a problem with the “complete scan” function.
Everytime I try to run this scan my PC bluescreens around 20% into the scan.

The bluescreen message is:

page_fault_in_nonpaged_area

in aswSP.sys

The complete scan fuction is the only time i have ever encountered a bluescreen on my win10 this far.
I have tried three times now and ran into this error every time.

What can i do?

Thank you for your help and time,

Zarrock

Asyn · 2017-11-18T14:14:10.000Z

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-11-18T15:22:02.000Z

Avast Free

17.8.2318 (build 17.8.3705.249)

Win 10 Pro 64

No other security software

Avast free was the first and only installed security software after a clean reinstallation of win10

Thank you for your help

Asyn · 2017-11-18T15:29:58.000Z

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

system · 2017-11-18T15:47:10.000Z

Will try
Thank you

Asyn · 2017-11-18T15:50:05.000Z

You’re welcome.

system · 2017-11-18T17:04:05.000Z

Ok thank you.

It seems to work now. Usually it would have crashed by now

Asyn · 2017-11-18T17:05:49.000Z

Sounds good, thanks for the feedback.

system · 2017-11-19T11:19:17.000Z

Yep everything confirmed working.

Thank you so much for your help and time

Asyn · 2017-11-19T11:49:12.000Z

NP, glad I could help.

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