Bluescreens after update 4.5.523

Since I updated my Avast 4.5 Home edition to version 4.5.523 Avast has a conflict with Norman Personal Firewall 1.3.

One or two times per hour I become a bluescreen:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP (0x000000D1)(0x000002BE,0x00000002,0x00000000,0XF1FF7245)

Tdi_rd.sys (Norman Personal Firewall 1.3)

When I reinstall Avast and refuse the update everything is working fine.
No other things are installed/changed.

My OS is WinXP Pro SP1

Anyone with the same problem?

Thanks for info
please send me your latest *.dmp file (form \Windows\Minidump folder) to my email.

wdv: I got answer from Norman Personal Firewall team you should upgrade your firewall to v1.42 version, because they had some problems with TDi driver in v1.3 which you’re using.

If you have other problems with NPF in future, please let me know.

Thanks

r u serious!? I had the same problem a week ago with v. 4.5 but after the update to version 4.5.523 the problem is fixed. r u sure u didn’t get the wrong version number?

Can you try the build 4.5.529?
More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007

My OS is WinXP Pro SP1
It is also recommended to keep your system up-to-date with ALL security patches/updates and that includes SP2.

Problem is solved.

I reinstalled Avast en updated again to 4.5.523 but this time the update was smaller ???

The bluescreen did not happen again til now (knock, knock)

Yes, the clock is ticking - and blue screen will apear :wink: if you use the old v1.3 of Norman Personal Firewall (i suggested you to update or change firewall). The problem wasn’t in avast (so update won’t help), BSOD was in your firewall driver.

avast! 4.5.529 is already out. Why did you update to 523 ?

See here for info:

http://forum.avast.com/index.php?board=2;action=display;threadid=9007

And btw, listen to PK. Your firewall has new update. Driver that 1.3 was using was the problem, update and you’re back on track…

My Avast is updating (program update) automatically so if there is a new version it will be updated soon I think.

I forced a program update but it told me that there are no new versions

You are still not listening what we advised you. There is no automatic update on this one. Just click on that link I gave you and read what VLK (Alwil team) said in there. Download that little file to your computer and start it manualy. It will update your avast! to 4.5.529.

Again, you won’t see any automatic update on this build (4.5.529), you have to do it manually…

Have you updated your firewall to 1.4 ? 'cause if you didn’t, pretty soon you’ll get same problems.

I do not have any reason to update to a beta version.

It’s working fine now and I noticed that the known problems are not jet solved by the new version.

My bluescreen problem seems to be solved because my PC was steady for the last 24 hours.

I replaced an old image and the blue screen was back again (every 10 minutes).
I replaced the latest one back an my PC was steady again for hours.

wdv, I agree. It’s pointless to use the beta unless you’re desparately waiting for one of its fixes. Cheers Vlk.

Thanks anyway.

I never before had software (not even paid ones) with so much and fast services :wink:

I’m really confused now… you guys fixed so many issues with 4.5.523 and released this beta version… eventually, this is gonna be final release one day. Now, updating is pointless ? How can it be pointless, when guy reported so many problems ? We advised him to update his firewall, he didn’t even answer on that one. We advised him to take a look at forum topic (btw, started by you Vlk), just because he was the first one who came in here and asked for help…

It looks like the only one thing that is really POINTLESS is to try to help people. I’m sorry, but this makes me so mad… we are trying to help so many people in these forums, spending our precious time days and nights (when I say we, I mean users that are part of avast! technical support as well as Alwil guys), and we don’t even get a feedback from users sometimes… ??? ::slight_smile:

Just take a deep breath. :slight_smile:

Updating my firewall is not an option because I can’t register my free version (PC magazine CD) and have to pay for a new version.

The new version is still beta and I’ve always learned not to update to a beta if there are no problems (left!).
(if it aint broken don’t fix it)
I hope that when this version is official it will be offered as a program-update for 4.5.523 (not every user is looking in forums for updates).

Well, I don’t need a deep breath, it would be just nice to give us a feedback regarding your problem sometimes. I spent a lot of time in these forums, and sometimes I need deep breath, but not now… I’ve learned to live like this by now. I have rights to say what bothers me… You came here with question, and we are trying to help you… and not just you, there is more than 8100 registered users in here. So, think about that. They all need our help from time to time. Sometimes, we need help ourselves, but when we get some help, we give our feedback - is the problem solved or not…

Updating my firewall is not an option because I can't register my free version (PC magazine CD) and have to pay for a new version.

That’s OK, but you could say that after pk offered you advice to update it to 1.4

The new version is still beta and I've always learned not to update to a beta if there are no problems (left!). (if it aint broken don't fix it)

Well, you came with problems, and new beta offered fixes for some issues. Anyway, there is no go back to 4.5.523, that’s for sure. It was final, but still full o issues… Alwil had to take some steps to fix them, and they did it with beta. They are still waiting for people’s feedback to see is everything works properly… if there are still some issues, of course that’s why beta versions are, they will fix them too. But, at least, there is a chance to fix your existing problems that you mentioned.

I hope that when this version is official it will be offered as a program-update for 4.5.523 (not every user is looking in forums for updates).

It will be offered, but as I said, not as update for some previous version. It doesn’t work that way. It will be offered as new version, not even as 4.5.529 any more. If 529 has issues, it has to be number higher than that… logically. You said, not every uses is looking in forums for updates… well, they should. These forums are free, 24/7 technical support is free. Alwil offers e-mail as well as phone support for free. What can one want more than this ? This is like heaven for every user. They can get any help in here if they want. We have all kind of experts in many areas… Of course, users have to push harder little bit and to give a try surfing for answers. Not everything can be served without some effort put in trying :wink: . If I need firmware for my CD-ROM, I’ll go and look at their web site or forums, if I need to know more about some program updates for my Sygate firewall, I’ll go and visit their forums for answers… same thing with avast! Why not use this great offer ?

Btw, I’m glad you said you fixed your problem. That’s our goal in here. We want people to be happy and, feel more secure and believe in these guys and girls, of course in avast! too.

Cheers !

I told that my problem was solved and thankt your team (twice!) ;D

PK has send me an email with that suggestion and I ansered him also in an e-mail.

Isn’t that the reason of the program-update function for a program so important as a virusscanner where every second counts? ???

Well, you should consider one more thing… other people with possible same problem, are looking at your thread, and they are expecting to see the solution. That’s why help forums are for. They don’t know that you are getting help over the e-mail, and they couldn’t possibly know what was answered in pk’s mail to you. Results should be always posted in here. If you start and open the thread, you should be the one to close it with results… The one shouldn’t just ask for help and then disappear :wink:

Isn't that the reason of the program-update function for a program so important as a virusscanner where every second counts? ???

Yes, but still, you have to inform yourself better sometimes, so you have to read and search. No one will inform you about let’s say your firmware for your hardware firewall (that’s a major security issue as well)… you have to visit those web sites and forums to find out about it… :wink: Can’t just let things go with the flow… that’s why you may have additional problems, 'cause you never read (not you, but in general) about them in forums… maybe someone already fixed that issue before.