system
3
I’ve read these others threads but my main problem at the moment is what am I supposed to answer to Avast question in the boot scan? It is asking “File is in windows folder, are you sure? It gives me the options of 1-Yes, 2-Yes all, 3-No, Esc-Exit” This is for the installation file only “C:\Windows\Downloaded Installations{8379D168-79F6-4394-81A2-BB1944E8F892}\Adobe Photoshop Album 3 SE.msi|>Data1.cab|>ADB2.exe|>[UPX] is infected by Win32: Malware-gen”
This means I’m still stuck on the boot scan page on that computer not knowing what I am supposed to click on.
Also it doesn’t say that this downloader file was moved to the chest or give an error, it looks exactly like I have it my original post.
I can’t answer your other questions yet since this is on the computer my husband uses and he said he doesn’t recognize the program, Adobe Photoshop Album 3. Although I believe the program is on there and has been for quite sometime. And he says he hasn’t downloaded anything. But I can’t check anything until I am able to get this boot scan completed.
Once I am given instructions on what to do with the boot scan question I can than address your other questions.
Should I contact Avast through that computer if I am able? Or just stay with contacting via my laptop?
Thanks so much.