I recently installed Avast 4.1 home, on an HP Pavilion running XP home operating system.
I find that I dare not activate the boot sector scan because the keyboard is inactive at the time this scan is running, and if it finds a virus there is no way to continue to startup or to exit or disable the boot-sector scan without entering something on the keyboard. I cannot even start in safe mode until the scan is finished and it won’t finish when it finds an error without keyboard instructions.
Am I missing something? Is there a way around this problem? I was only able to get back into operation only by selecting “last good settings”.
Boot time scanning cannot work with USB keyboards because the drivers for the keyboard were not installed yet as Windows did not boot yet at that time…
I think there is few possibility to do something…
Maybe you must have Bart CD to boot and run avast from it… :
Nothing is wrong with the keyboard that I know of, it is just that at the time the boot scan is running, XP has not yet completed startup, so it appears the keyboard driver is not active. Since I cannot break into the boot scan to do anything, I cannot verify this to be true, but it is the only explanation I can think of.
No, it must be active at that time.
You can interact with scandisk (chkdsk.exe) or other defragmentation programs at that time… So, you should have a keyboard at that time… Something is wrong.
Maybe vojtech could help you with more information. :-\
I got almost the same problem, everything I type at the end of the boot scan translates into a ‘?’, except ‘esc’. My keyboard is 3 months old, logitech, and is plugged in the standard keyboard plug.
OK, thanks for trying. I still love AVAST and won’t switch for this little problem. If indeed the keyboard is not seen in the software at that time, I don’t see how there is anything in AVAST that could be done to make it visible without modification to the operating system or CMOS.
