I got this laptop that was lend to me to fix it. The user said it had viruses and spyware. I noticed the norton was already asking for subcription so the sigs were out of date. Anyways. I installed Avast. Updated it and did a boot up scan. The scan picked up an adware gen. Deleted as it should. But then it found like 4 more and couldn’t delete it or move to chest. It said something like object not found. I wonder what went wrong. Up to now to not waste time I installed superantispyware and it’s picking up over 50 trojans so far. In any rate. I know Avast isn’t an antispyware app. But I do wonder why it couldn’t delete what it did find.
Your first action shouldn’t have been to install avast, but download it, uninstall NAV, reboot and then install avast, did you do it that way ?
NAV is notorious for conflicting with other applications.
Secondly deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest. If this can’t be done avast usually tells you why, most commonly the file is in use, scheduling a boot-time scan deals with files in use.
However in this case of it not being able to find could mean it is in some form of problem in that they were in temp folders that may have been emptied. This I have seen happen when a user has something like ccleaner that runs on boot and empties temp folders, do you have ccleaner or other clean-up application that runs on boot ?
I did uninstall Norton first. I don’t think Avast would let me install if I had it. I used the uninstaller that came with norton wich didn’t gave me any problems like in the past with other versions of norton. After doing that I installed Avast. Updated it and run a boot time scan. Note that I didn’t download from the site cause I have it on cd to not keep downloading full setup.
The boot time scan picked up an adware gen in one of the hp games folders. That one was deleted. But it found later like 4 more . And it kept saying that the file wasn’t found. It shouldn’t had been in used by anything cause it was a boot time scan. Do you think the files had some kind of protection? It didn’t had a cleaner. This has happened on my pc as well. And I never had Norton or any other AV on it.
The pc had a problem that when you open IE you get an icon on task bar saying you’re infected and click to solve. Wich if you did you get to a download site that is most probably a rogue security product. And IE also had a tool bar I found suspicious. It seemed Norton had noticed the user before that he had spyware and he download some rogue soft to remove it. Anyways Super antispyware came up with 75 detections in the end. Mostly were trojans wich Avast didn’t detect. One of the entries was called Best seller antivirus lol. Others for example were the suspicious toolbar. Anyways. To make sure the comp was clean I installed Spyware doctor Starter edition. Wich found 18 more infections. But the comp is working well now. And the toolbars and ads were removed. And so was the browser hijack.
Don’t click it. It’s a fake message and you’ll infect more your computer. Yes, it is a rogue security product.
If you can extract the quarantined files, zip them and send to virus (at) avast.com it will help to improve avast detection.
The best seller antivirus is more than likely another of the rogue scam/scumware applications, malwarebytes rogueremover removes a great number of these rouge applications or at lease the scare tactic of your system is at risk, etc. download, X anti-spyware/virus.
I doubt we will ever find why the files subsequently couldn’t be found as we have no file name and location to go on. Unless it is recorder in either the c:\bootscan.txt (I think it is called) or the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections run under normal windows operation.