Bought the wrong license, Avast does not respond to refund request

Avast Business Avast Endpoint Protection
1

The subject already says enough I think.

I purchased 20 new licenses for Endpoint Protection Plus by accident while I needed Endpoint Protection Suite. The moment Avast notified me that I bought the wrong license, I asked to refund the current license so I can purchase the right one. Haven’t heard from them after sending my bank acount information. It has been two weeks now and I send several mails a day asking for it.
No-one is responding on the chat either.

Great way to punish loyal customers. Boy do I feel stupid for using Avast >:(

2

Sending new mails will put you back to the bottom of the stack as they are using a FiFo system.
If you post your ticket number here, I will try someone to have a look at it.

3

Thanks for your reply.

I do not have a ticket number. All I have is an email from contact@avastedition.com on september 5th, asking for my bank account information.
After I sent that the conversation went quiet.

4

Just entered a support request, ticket nr 106595.

5

As far as I know, only avast themselves are handling refund requests.
You did submit the ticket through > https://support.business.avast.com/hc/en-us ?

The site avastedition.com is currently giving errors.

Warning: include(inc/config.php) [function.include]: failed to open stream: No such file or directory in /home/avastedi/www/index.php on line 2 Warning: include() [function.include]: Failed opening 'inc/config.php' for inclusion (include_path='.:/usr/local/lib/php') in /home/avastedi/www/index.php on line 2 Warning: include(inc/func.php) [function.include]: failed to open stream: No such file or directory in /home/avastedi/www/index.php on line 3 Warning: include() [function.include]: Failed opening 'inc/func.php' for inclusion (include_path='.:/usr/local/lib/php') in /home/avastedi/www/index.php on line 3 Fatal error: Call to undefined function CheckLang() in /home/avastedi/www/index.php on line 4
I also do not see them in the list of resellers > https://www.avast.com/locate-dealer
6

Yes, the ticket was submitted via https://support.business.avast.com/hc/en-us .

7

Ok, now have a little patience.
avast usually responds within 2 workdays.

8

Thanks, I’ll keep an eye on my inbox.

9

Always try and purchase through a reseller. There are thousands of us. And knowing the seller usually helps a ton. Good luck to ya!