broken, scratchy audio/video

[system]

@Tech post:14

Please, never post twice the same. Just double the help effort
http://forum.avast.com/index.php?topic=29356.msg241179#msg241179

Sorry! I dug around a lot before i posted, didnt find anything that seemed similar.

[system]

@Jason237 post:15

I’m having the same trouble, … about 10 seconds in the computer freezes up for a couple of seconds, causing the music to “skip” (presumably the sound card repeating its buffer)…I suspect that there’s some recently introduced bug that causes on-access scanning to hog the CPU much more than it used to in general, but people are noticing it most with music/video because it’s more noticeable if it causes the sound to skip.

Also, if it helps- backspacing a long line of text ALSO pauses/hangs a beat, in a rhythm, across its range of movement. ??WTF?

[system]

Thanks, vlk- no, the mouse movement is smooth thruout. Actually it seems everything else acts normal except for that ‘pulse.’ I will have to monitor CPU use more closely, I’m a noob, still learning. Geez, I love these stinkin’ computers, but they just shouldn’t be this much hassle to use. [yeah, know, Mac, linux, etc.]

Thanks for your interest in this problem!

[system]

>: >:( I am also having the same problem w/ aVast, has anyone got a resolution to this problem yet ? Does anyone know how to get the support team to respond ? I have sent them four emails and they won’t respond, and how do I stop the on access messages, that pop up when aVast starts ?

[DavidR]

Well they are responding in the forums 'Vlk ’ as are others, the forums are by far the quickest way to get assistance.

This option, ‘Show detailed info on performed actions’ is off by default, so it would appear you have been tweaking avast without knowing the effect it will have.

http://img.photobucket.com/albums/v325/for-dwr/ShowDetailedAction.jpg

This function is also on the Web Shield and Internet Mail providers so you should also check those.

[system]

How do I get thru to someone to get a response to a refund and cancel my subscription. I have done the forum thing and don’t have the time to set and research the forum, all I want is to get a refund and move on. I have wasted a week now trying to resolve this and aVast will not respond after 5 emails. If I can get a refund I will uninstall aVast and get something different.

Thanks for your help
Buggs

[Lisandro]

@Buggs post:26

How do I get thru to someone to get a response to a refund and cancel my subscription. I have done the forum thing and don’t have the time to set and research the forum, all I want is to get a refund and move on. I have wasted a week now trying to resolve this and aVast will not respond after 5 emails. If I can get a refund I will uninstall aVast and get something different.

Thanks for your help
Buggs

Maybe you should ask for a refund in sales@avast.com
Sorry, we, the users, couldn’t help you further…

[system]

Thanks Tech, do you know of antway to get thru to them ?

Buggs

[Lisandro]

@Buggs post:28

Thanks Tech, do you know of antway to get thru to them ? Buggs

I’m not following you, can you rephrase?

[DavidR]

@Buggs post:28

Thanks Tech, do you know of antway to get thru to them ?

Buggs

Are you talking phone numbers, etc. ?
http://www.avast.com/eng/how-to-contact-alwil-software.html

I assume you have the pro version but you don’t say how you purchased it (on-line through Share*it or through a distributor/reseller) or when. You should communicate this to sales either by email or phone.

[system]

@Tech post:20

@Jason237 post:19

I’m not using P2P shield, just Standard Shield.

What do you mean? Did you disable P2P provider? Did you uninstall P2P provider?

Disabled.

[system]

ok, I hvnt had time to search about codecs, but I will! How about, for some reason, avast uses ‘alotta’ resources on this computer? [I only got 512?]

BUT I think its more than that, cuz it hung [avast] for awhile, then Ihad to restart, then I had the rhythmic skip. I gotta lotta stuff going on right now so I cant keep right on top of this, but this dv5k is a good lil computer, and I’d like to educate myself and conquer this thing. I personally think its a direct X thing, but I get nuthin’ from MS, or HP, for that matter. It doesnt seem to be that hard a thing to solve given it is so specific. I’ll just take it to one o’ those computer repair shops, I know a couple reputable ones, from my friends.

a corrupted dll? codec? I’m ‘stoopid.’

thanks anyway!

[system]

bump

[system]

Hey seeyuh,
I see that it has been a while since I posted on this Topic.

It’s great that you got alot of posts!

For free codecs go to free-codecs.com and see what you can find.

I would like to thank you for the first few posts and responding fast.

Thanks!

Joshua

[system]

Thanks. [been away, vacation] I found all kinds of codecs sites, but I don’t know what I’m doing yet. All this computer stuff comes self-taught. [I’m good at wrenchin’ on my motorbikes, tho.]

I also notice that my HD lite blinks in time with the skip, if thats symptomatic…

[DavidR]

Care has to be exercised as searches for free codecs returns a high number of sites where you will get more than a codec when you visit and download. The same seems to be true when you go searching for free screen savers, both of these seem to be hooks to try and get many hit from search engines to infect those visiting the site/s.

I would suggest you check any URL against the likes of site advisor, http://www.siteadvisor.com/ to ensure they have a clean bill of health not to mention it is probably worth running any file downloaded against VirusTotal multi-engine AV scan.