Hi, I m having issues with Adblock option, it is activated in the settings and turns green when I start the browser but then turns grey. Clicking on the grey icon I get - Protection on this site cannot be enabled
Hey, sukpmp, thank you for sharing the issue!
Could you please specify what page URL you open while getting this issue? Or you mean this happen on default page right after you open the browser?
It seems to happen on all web pages I visit. This page for example.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Work\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1903 (x64)
av_version=Not installed
host_prefix=
browser_version=81.1.4223.139 (Official Build (64-bit))
cgid=
cid=6206
uid=580a778647aa40879f271caeecd6135b
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: www.bing.com
Omaha version: 1.7.915.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.1.65
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.128
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.669
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.174
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.23.0.669
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8220.319.1.2
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.4.176
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 20.1.480
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.159
Sukpmp, thank you for providing diagnostic information, before I try to reproduce the issue with your set-up could you please check if this page also has no Adblock for you: https://www.nytimes.com/ (The New York Times page).
The reason why I’m asking is because some pages are whitelisted for Adblock by default (for example this page, as it’s a part of avast.com) and you did not provide other examples to compare.
The NY Times goes green and stays green.
Ebay green
Amazon grey
https://www.bbc.co.uk/ grey
https://www.mirror.co.uk/ grey
Sukpmp, thank you for answering. I do not see wrong behavior here, because listed examples are whitelisted by Avast Secure Browser. If you want to know a reason behind this, here it is:
Search-engine or some news services (websites, applications, newsfeeds, etc) are the only type of websites that users visit with the explicit intention of finding something specific as quickly as possible and as easy as possible. Therefore, in order to provide the best experience and the best results, these type of websites and applications need to be able to access our browsing history and allow content and ads to show within users feeds or search results. So they are not blocked on purpose.
Please let me know if you have any further questions or suggestions on the topic.
That’s really helpful, thanks.
Do you know anything about the mac version of the browser? That doesn’t appear to have the adblock included? Is that correct?
Mac version should also contain Adblock. Yesterday version 83.0 was released. Please update your mac browser and if you still do not have Adblock please post diagnostic information here, I’ll try to help. 
I’m having issues updating
Update failed (error: 7)
Error details:
An error occurred while extracting the archive. Please try again later.
Learn more
Version 83.0.18.98 (Official Build) (64-bit)
executable_path=/Applications/Avast Secure Browser Beta.app/Contents/MacOS/Avast Secure Browser Beta
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser Beta/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.18.98 (Official Build (64-bit))
cgid=
cid=
uid=
Channel: beta
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions:
Hi sukpmp,
In your case I would recommend to reinstall your browser. According to your diagnostic information it looks that it was not installed properly, I can’t even see the Adblock in Enabled extensions.
Hope that helps, sorry for inconvenience caused!
I’ve reinstalled. Any different?
executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=
Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions:
Hi sukpmp,
Due to update issues on Mac, uninstalling the browser doesn’t delete all files that were created. For this reason, there is no cid to bring the Adblock extension.
So in order to delete all browsers files, after you delete Avast Secure Browser from “Application”, you need:
1.To go to Users /<current_user> /Library /Application support / AVAST Software
2.Once there delete the AVAST Software folder.
To make a fresh install, please download the production version from ASB on our product page, see here:
https://www.avast.com/en-gb/secure-browser#mac
Please let me know if you have any issues.
Thank you!
I’ve been through the Uninstall process outlined and it’s not made any difference. Should the adblocker icon definitely appear on the toolbar?
Fresh diagnostics below
executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=
Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions:
Can you, please, send me the file “com.avast.AvastSecureBrowser.plist” located in" Users/ <current_user> / Library / Preferences ?
Thank you!
Here you go. There isn’t a “com.avast.AvastSecureBrowser.plist” but I’ve attached the closest!
Can you, please, add the attached file in the location: Users/ <current_user> / Library / Preferences.
Once there added the file, open ASB browser and check Diagnostic Information.
Please let me know if you have any issues.
Thank you!
Here’s the latest diagnostics
executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=
Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions: