system
4
Alright. A little info and history. About a month ago I suddenly had a problem with my computer where all of my shortcuts and links to the internet quit working. I wound up calling geeks online for help and after a couple of days of them working on my computer and telling me it was fixed when it wasn’t, my neighbor informed me he had spoken to someone he knew that worked on computers. He told me that I had probably gotten an update to my operating sytem which is windows vista and this was the problem. He said I needed to use firefox to open my browser windows and it should work. It did. While the geeks worked on my computer they completely deleted my avg and some other programs that I had paid for(without my permission) with no positive results to the problem. They installed avast, super anti spy ware, iobit mailware and advanced sytemcare 6 on my computer(all free versions). I liked the avast and decided to try it out.
When I paid for the 2 years of avast and downloaded it I had also just paid for a year with the iobit mailware which the tech with avast deleted along with the free versions of the other two when he was attempting to correct my problem with the avast. The free avast was acting as the firewall when I downloaded the paid version and no other anti-virus was operating on my computer. As soon as I downloaded the paid version I started having problems and the avast was not working correctly. The firewall on it would not operate and the symbol for it in the lower right corner of my computer kept a little triangle with an ! in it showing there was a problem. I called avast and the 1st person I talked to remoted in and saw the problems and told me it was most probably something with my system and I could get one of the support tech’s to fix it when I signed up for the $170. The only thing they found was a problem with the avast and after two tries of un-installing and re-installing they got it working again. One of them said it probably did not download correctly to start with.
I have now been bitten twice by paying for online support and either not having the problem corrected or the problem being with the software I purchased and having to pay to get it fixed when I shouldn’t have had to pay to do so. I know the tech’s spent time working on this problem with avast but I thought they would at least refund me some of my money when I explaned it to billing but I was told no. I feel I was missled(or scared) into using their services when it was not my fault. >:(