system
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Thanks very much for your help. I hadn’t thought of trying a different browser until you suggested it. In the event, I tried Chrome and the results were the same as IE.
I ran the fix but on rebooting a message appeared saying Intel Services Manager had hit a problem. I attach a screen shot of this message. Despite this the machine appeared to load OK. I then ran the scan and the subsequent log of this is attached. I also ran JRT and this log is attached. I haven’t yet tested to see whether the hijacking has been cleared. Is it OK to do this now?