Browser issues.

Eddy · 2015-05-18T19:29:03.000Z

Ok, now have patience.
Twinhead will guide/help you further.

system · 2015-05-18T19:31:42.000Z

Ok. Thanks for your help.

Eddy · 2015-05-18T19:50:45.000Z

You’re welcome.

TwinHeadedEagle · 2015-05-18T20:33:38.000Z

FRST probably did its job. How is your PC behaving now?

system · 2015-05-18T20:36:22.000Z

It’s behaving the same as before. It was only a couple of seconds into the fix when it failed.

TwinHeadedEagle · 2015-05-18T20:36:59.000Z

Do you have Fixlog.txt?

system · 2015-05-18T20:37:37.000Z

Yes.

TwinHeadedEagle · 2015-05-18T20:42:19.000Z

Please attach it.

system · 2015-05-18T20:46:36.000Z

Here is fixlog.txt.

TwinHeadedEagle · 2015-05-18T22:14:54.000Z

How is your PC performing now?

system · 2015-05-18T22:19:24.000Z

Nothing has changed as of yet. The internet connection is fine but no browser will connect. Still running slow too.
I appreciate the time you’re taking with this issue.
Thanks.

TwinHeadedEagle · 2015-05-18T22:25:08.000Z

https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes’ Anti-Malware

Please re-run
https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Malwarebytes’ Anti-Malware.

[*]First of all, select update.
[*]Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
[*]Click the Scan tab, choose Threat Scan is checked and click Scan Now.
[*]If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
[*]Upon completion of the scan (or after the reboot), click the History tab.
[*]Click Application Logs and double-click the newest Scan Log.
[*]At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

system · 2015-05-18T22:59:57.000Z

I have the malware log but I got an error message when I ran farbar.

“Exception EAccessViolation in module ERUNT.exe at 00003A62.”

The farbar scan still ran after the error message. I’ve included the logs.

TwinHeadedEagle · 2015-05-19T06:14:37.000Z

How is your PC performing now?

system · 2015-05-19T10:56:31.000Z

No changes at the moment. Still the same.

TwinHeadedEagle · 2015-05-19T10:59:21.000Z

Can you remind me?

system · 2015-05-19T11:25:26.000Z

None of my browsers will connect, though I have a solid internet connection. The system is running slower generally. This all happened after a malware removal with malwarebytes.

TwinHeadedEagle · 2015-05-19T11:28:33.000Z

Can you uninstall MalwareBytes?

system · 2015-05-19T11:31:03.000Z

Yes. Would you like me to do that now?

TwinHeadedEagle · 2015-05-19T11:32:07.000Z

Yes.

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