browsers only when webshield OFF??

Avast Free Antivirus / Premium Security
1

I’ve scanned my system 8 ways from sunday - litterally. Safe mode, PE mode, etc. HijackThis finds nothing. Still, Firefox and IE won’t connect to most websites (FF will connect to Gmail!?) - spamcop, my own webserver, this forum, etc. unless I turn web shield off.

I’m running XP-64 SP2, and the problem started after upgrading from Avast 5 to Avast 6, however downgrading (complete uninstall w/ removal tool) did not fix the problem…

Any thoughts>? This is REALLY frustrating.

2

I guess I would do a disc check, right click C drive> Properties> Tools> Check disc for errors, and repair after next reboot…Also Check where your IE is connected to…Is it set properly, and is it default…Also which Firewall are you using…Just for starters…either your system has errors and can’t connect properly cause of wrong settings…or your connections are set wrong or a firewall is blocking them…Let me know how that goes…

3

Which is your firewall?
I suggest an installation of v6 from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
4

I should mention that I’ve already done that.
I’ve also scanned the computer with Malwarebytes and Spybot both in “real mode” and Safe mode.

IE and Firefox are set to direct connect to network, no Proxy.

5

Me too - and ditto with the uninstall / re-install - the latest version sure has a big web safe bug in it IMHO!

6

When you go to Real Time Shields--------Web Shield and look at history for the last month does it show any infected pages?

For example my history is only showing history for the last two weeks with a count of about 142,000 scanned pages and zero infected.

7

Which firewall and other security do you have on your system, this sound’s like a firewall issue.

8

Uninstalling the software cleared that info.
Currently all at ZERO because i can’t have it on and use the WEB at the same time.

9

Hi-
Windows XP 64 - system FIREWALL only - OFF.
Hosts file clean
LMHOSTS file clean
nothing that looks “wrong” in Hijackthis…

10
11

Hmm.
Looks like that was it.
I was running a ram-drive as X: with TEMP and TMP defined there. After a recent windows update that ramdrive was not loading properly.

FYI - Avast should have a message that reports if it cant’ find TEMP/TMP if these are REQUIRED for the software to work.

12

That would be helpful, but I don’t know if from the web shield trying to pull the files into the proxy (temp_avast_) location would know if it is a connection issue or a missing or incorrect temp system variables/location.

The main thing is now you have it resolved.

13

Would be very EASY for Avast to test for this.