Browsers say Avast not running

Avast Passwords Avast Passwords for Mac
1

I have Avast passwords running and open yet neither Chrome nor Safari recognize it. I get a message that Avast Passwords is not running yet it is. Any ideas?

2

According to the FAQ, MAC is not supported.
https://www.avast.com/faq.php?article=AVKB254

But yet avast just released a version on 30 January ???
https://forum.avast.com/index.php?topic=196032.0

3

This company is a joke.

4

If it was, they wouldn’t have 400m users.

What version of OS X are you running and what version of passwords do you have installed ?

5

I downloaded the latest version I found 1.4.2203 This is what the website directed me to download. Not only that but I paid for a license only to find that I don’t need a license. Too many contradictions and no support other than this forum.

6

Contact support: https://support.avast.com/support/tickets/new

7

I already have two support tickets but have yet to have any response. I also placed a phone call and left a message but have yet to receive any response. Avast customer service is essentially non-existent.

8

Please post your Ticket ID, than we can put it forward.

Greetz, Red.

9

727869

Please note that while I can open the app the “avast passwords” part of the dropdown when I click on the key at the top of my desktop is greyed out and I have found no way to fix that.

10

Hi, I reported it for you.

11

Thank you!

12

You’re welcome.

13

Hi,
From last two days, my Avast Password Chrome extension is complaining “Avast Password is not running”. But actually it is running.
I have reinstalled the extension in chrome, but not help.
Please suggest some solution.
See the follow screenshot => https://drive.google.com/file/d/0ByEAku9otm0YaUpWeTdUYmNfMHc/view?usp=sharing
I use Avast Password day and night and paid also for avast subscription.

14

I am also having this issue. The Chrome extension worked fine for a day after it was installed but, once I rebooted, it claims “Avast Passwords is not running”, even though I have the Avast Password window open and logged in next to my browser.

OS: OS X Sierra (10.12.3)
Browser: Google Chrome (57.0.2987.133 (64-bit))
Avast Passwords: 1.4.2203
Avast Passwords Extension: 1.1.2746

I have tried removing and re-installing the extension but to no avail.

I’d appreciate it if you could tell me how to resolve this issue as I was hoping to purchase and roll-out Avast Password across my company but I need to know it’s reliable first!