Starting April 26, my laptop’s browsers, as well as, Thunderbird could no longer connect to the Internet. The computer network was still showing a connection and Avast was still able to update. After much searching, I have found that when I click on “Stop On-Access Protection”, my browsers will connect. I have compared my Avast settings on the laptop with my desktop computer and they are the same. The desktop computer connects just fine.
The laptop is a Vista Home Premium and the desktop is Win XP Pro if that makes a difference.
I have found on this forum that others who are receiving this message, seem to be able to connect, but not go to all web sites. I can’t connect at all as I always get “Connection Interrupted” “The connection to the server was reset while the page was loading.”
What is your firewall ?
Does it allow ashWebSv.exe internet access ?
If it does delete the entry for it and reconnect to the internet, this will force the firewall to ask permission again.
Whilst resolving this, rather than completely disable avast Terminate the Web Shield, that leaves at least the standard shield as a last line of defence.
I’m sorry to have taken so long to reply. I should have let you know that I was also having some trouble with my monitor and had to send it back to HP for repairs. I now have it back and have restored my programs, but I’m still having the same problem. My other security is as follows:
Firewall: Comodo, Spyware Blaster, Super Antispyware.
Avast worked fine for 3 months then suddenly I could no longer get online. Since I got my computer back, I have uninstalled Avast using Avast Antivirus Removal Tool and installed Avira, which is working fine, but I keep getting a pop-up ad which I hate. Also, I prefer having the same Antivirus on all my computers. I would love to figure this out and be able to put Avast back on my laptop.
Thanks for working with me on this. Removing the ashWebSv.exe file worked for me. I had to go to the Comodo forum to learn how to do this, but feel I have learned very helpful information that will make working with Comodo much easier.
I presume what you meant by removing ashWebSv.exe was what I suggested in my post, removing ‘the entry’ for ashwebsv.exe in comodo and not actually the actual file ?
When you get something like a program update, your firewall should recognise that the program elements have changed, so it should actually ‘ask’ you if it is OK to connect. But on some occasions, even when a program is allowed to connect in the settings it still gets blocked and that is why deleting the entry for that item restores the balance again.
See above, yes it is the web shield and what was being blocked by comodo. The actual file couldn’t be deleted as the self-defence module should have blocked that.
Yes possibly a hiccup in the firewall I have had it a couple of times on Outpost even when the Application Rules say it is allowed. Zone Alarm is another one that seems to suffer this more than most.
However, it would also depend on how the user sets up the firewall as sone just block without alerting to a changed program component.