BSOD after installing 4.8

Avast Free Antivirus / Premium Security
1

After installing the latest version of Avast home anti-virus my computer crashes after boot up (normally happens after login while programs start up programs are being loaded. I disabled both the root kit scan and raw disk access boot-time scan with same result. I have pasted the error information as well as system info below. I will send the mini dump with this topic name in the email to VLK. I really like your product and hope this will help you fix it.
Big W.

System information:
Windows XP Pro.
Service pack 2
Pentium4 2.8 Ghz 1.5 GB ram
Running Comodo Firewall version 3
No other active virus, spyware programs.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 4/4/2008
Time: 12:14:24 PM
User: N/A
Computer: ******
Description:
Error code 1000008e, parameter1 c0000005, parameter2 805a1f33, parameter3 b6629948, parameter4 00000000.

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x805a1f33, 0xb552e948, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini040408-02.dmp.

2

Well I have tried everything I can think of. I have updated all my drivers I disabled my firewall, I used all the troubleshooting options in Avast one by one but to no avail. 4.8 is just not working for me and to much trouble. I will go back to 4.7 until you guys can work out the kinks. Right now it makes the PC unusable. I will check back to see if you guys get a fix. :-\

3

Please try the following updated driver.

  1. stop avast self defense (avast settings → Troubleshooting page)
  2. copy the following file: http://public.avast.com/~vlk/1169-fix/aswSP.sys to the \windows\system32\drivers directory (overwrite existing)
  3. re-enable avast self defense
  4. restart the computer.

Does that make any difference?

Note: this patch is for 32-bit Windows only!

Thanks
Vlk

4

Hi Vlk, I will give it a try and let you know.
Thanks
Big W

5

Ok Vlk it did make a difference. Unfortunately for the worst. Now before I get to the login screen the PC crashes and I get a BAD POOL CALLER error. I rebooted twice with same error. It does not produce a mini dump report however.

6

Wait a moment, this new driver is causing a BAD_POOL_CALLER bsod on reboot?
That is indeed very surprising as the changes were really subtle (and benign).

Also, sorry to hear that no dump got generated.

BTW we can probably take this offline and continue by email, OK?

Thanks
Vlk

7

Off line with email would be great. Let me know if you need my email address again and I will send it to you.
I don’t mind doing tests to help you fix this. Thank you.

8

Hi Vlk, I am waiting to work with you off line. I sent an email to you with this posts title in it so you have my email. Please contact me so this can be corrected. Thanks :slight_smile:

9

Hmm, I sent you an email about 2 days ago. Didnt’ you get it?

Anyway, all I said is that I recommend trying the following version of aswSP.sys: http://forum.avast.com/index.php?topic=34347.msg289323#msg289323

Try driver #1, hopefully, it will resolve the issue.

BTW are you using ZoneAlarm?

Thanks
Vlk

10

Vlk I did not get the email. I am not using zonealarm I am running Comodo fire wall latest version.
I will give you new driver try and let you know.

11

Or, better yet, please check out the latest pre-release version: http://forum.avast.com/index.php?topic=34612.0

Thanks
Vlk

12

Hi Vlk, I tried the latest beta version as you suggested. The PC took roughly 10 minutes to boot up at which time it BSODed on me. I am sending you the mini dump. Hope it helps. Let me know.
Big W

13

Got the dump, thanks.

BUT - this dump is extremely odd. The crash occured in the USB bus driver, and the reason was division by zero. :o ;D
There’s no indication of any connection to avast whatsoever…

Are you saying that avast 4.7 works OK on this machine?

Thanks
Vlk

14

Yes. Vlk 4.7 works with no problems on my machine. Only the new 4.8 versions cause the crashes.
Big W

15

Huh. In this case, I’d be grateful if you could actually create a COMPLETE dump (instead of the minidump) and then submit it to our FTP site.
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87

Thanks
Vlk

16

I will try to get it done immediately. :wink:

Ok Vlk, I duplicated the problem and got the full memory dump. I uploaded it to the FTP with the name bigwmemorydump.
Thanks

17

Hi BigW,

just sent you an email - hopefully you got it OK.

Thanks
Vlk

18

I got it and sent you a reply with a question.
Thanks

19

Ok I uninstalled Comodo firewall and installed the latest Avast beta and still got BSOD. I sent you the mini dump but also have the full dump if you need it. Thanks