Hi all,
I uploaded to version 7 of avast a few days ago. The current version is: 7.0.1426
I wanted to run a scan and pressed the button ‘Scan Computer’ on the left side menu. Immediately I got a BSOD.
The computer rebooted but was very slow loading up. I eventually had to force another restart before things got back to normal.
This is my first BSOD of any anti-virus program.
did you just install avast for the first time ?
what AV did you have before avast ?
did you uninstalll it before installing avast ?
If you have had avast before updating to avast 7.0.1426:
Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file. Not to mention posting the name of the file you uploaded in the topic acts as another searchable reference.
Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp
Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:
I was upgrading from version 6 of avast.
Years ago used AVG.
Uninstalled AVG ages ago, I’ve been using avast version 6 with no problems for a long time. I changed from AVG because it was becoming bloated.
I think the key bit here is that I hit the ‘Scan Computer’, that shouldnt have started anything, only opened the scan menu. But instead it give me a BSOD. So avast shouldnt have been scanning, just opening the menu.
I have WinXP Pro SP3
Just an update. I tried pressing the scan button again and it seemed to correctly open up the scanning options menu without blue screening. I did a quick scan and all seemed to work.
Hi,
Maybe still traces of avg on your computer?.
Avg has removal tool.
Any traces of avg in the windows registry?. Can manualy delete items in here.