BSOD after Subscribing to Avast

Avast Free Antivirus / Premium Security
1

Hi guys I’ve getting weird Bad_header_pool BSOD after I upgrade from the free version to the subscribed one…

I am confused if this is actually avast that’s making my computer BSOD. Sometimes it would happen when playing a game, sometime while browsing it is really weird.’

I think there’s some mini dump files, I can upload them here but I don’t know how.

Thanks

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032612-23244-01

  • System

    • Provider

    [ Name] Microsoft-Windows-WER-SystemErrorReporting
    [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
    [ EventSourceName] BugCheck

    • EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2012-03-26T15:50:59.000000000Z

    EventRecordID 45843

    Correlation

    • Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel System

    Computer Marco-PC

    Security

  • EventData

    param1 0x00000019 (0x0000000000000003, 0xfffff8a014800290, 0xffbff8a014800290, 0xfffff8a014800290)
    param2 C:\Windows\MEMORY.DMP
    param3 032612-23244-01

XML view of the Kernel Crash

  • 41 2 1 63 0 0x8000000000000002 45847 System Marco-PC
  • 25 0x3 0xfffff8a014800290 0xffbff8a014800290 0xfffff8a014800290 false 0
2

I can upload the mini dump files if someone shows me how.

3

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/
To upload, open Windows Explorer at the ftp address (write down the name there), paste the files.

4

Ok I uploaded it to ftp avast incoming, hopefully i did it right.

I put the minidump file and the memory file on the zip. (Under the name corp25dump.zip)

I have 2 other mini dumps from yesterday if needed.

Thanks!

I hope to hear from you soon.

5

bump

6

Sorry, there’s no file of that name on the FTP… it doesn’t seem like anything has been uploaded.

7

Hmm I think i followed the step, basictly I launched it with InternetExplorer clicked alt then view then it brings me to a folder file The Internet → ftp.avast.com->incoming

Don’t I just paste it on the incoming folder? Hmm this is weird I checked again and it appears the file is gone even though it was there yesterday.

I can just send the zip perhaps in a pm? In the mean time i’ll try to upload it again.

8

Ok I uploaded it again to the ftp server. corp25dmg.zip should be in The Internet → fpt.avast.com → incoming

Can someone confirm this?

If not I can send the zip via email or pm.

Thanks.

9

The file is there, I’ll notify PK about it.

10

Ok thanks.

11

Bump