BSOD after updates, failing start windows

General Topics
1

Hello,

at 10.4.2013 windows installed updates and then i restart my notebook. After it, everytime when windows loading screen appear, ill get BSOD (http://img842.imageshack.us/img842/3874/img0136hd.jpg). Safe mode get same BSOD when trying load driver: aswrvrt.sys, which I found, that it is one of avast files.

I already tried:

  1. chkdsk /f /r > no result
  2. Connect HDD to another PC, run antivirus test, chkdsk > no result
  3. Delete aswrvrt.sys > no result
  4. http://support.microsoft.com/kb/2839011 > no result
  5. Unplug one of two ram > no result | change ram > no result

pc is lenovo ideapad
os is windows 7 HP 64bit

2

Hi is this what you are getting ? http://support.microsoft.com/kb/2839011

3

If you go to view update history in windows updates do you still have KB2823324 ? if so uninstall it.

It’s all discussed within the link essexboy supplied :slight_smile:

4

No, i get 0x00000050, but i found this here and try it. That package have been there with status “Waiting for install” so i remove it with that article, but when i restart computer, still getting BSOD at windows loading animation.

I can’t view update history, because windows won’t boot.

5

dism /image:C:\ /get-packages did you use this command to locate KB2823324

6

Yes, then list of updates appear. I found that package and then i ran “dism /image:C:\ /remove-package /PackageName:“full name of it””. It said “The operation completed succesfully”. Then i restart computer and get same BSOD. So i try to found that package again, but it is removed. But there are still about 3-4 packages, which status is “Instalation waiting”.

7

Have you tried the system restore option yet ?

8

Yes, but it says “on system drive, there is no restore point’s”, which is weird, because our another home pc make this points every time, when installing updates.

9

Have you tried startup repair ? Do you have a windows DVD

10

It comes with preinstaled win 7 home premium, there is some other partitions on disk, i think it’s recovery partition. But back to the problem. I tried startup repair without DVD (it appears when system fail to load and you have to choise if start normaly or startup repair) and it says: Windows can’t be automaticaly repaired Send to MS/Don’t send. And there is photo of it: http://i49.tinypic.com/313mvxw.jpg

I also have Win 7 Home Premium x64 downloaded from AA MSDN, but computer says, that this version is not compatible with installed version. (Lol)

11

Lets have a look with FRST, as this is a windows update error there is no guarantee that I can fix it

Download the following three programmes to your desktop :

  1. Rufus

For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/rufus.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this although yours will say windows 7.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

12

Hello, here is result: http://pastebin.com/ziZHZHDy

13

Next trick as there is no malware present

From the recovery console command line type the following :

sfc /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR=C:\Windows

14

Essexboy, thank you for all of your replies. In the end, i downloaded fresh copy from MSDN and now i go reinstall that bastard.

Have a nice day!

15

OK … At least MS have now removed that update